Head of Facilities (Full-Time)

Position Summary The Facilities Manager is responsible for overseeing the day-to-day operations, maintenance, and safety of all organizational sites. This role ensures that facilities are functional, compliant, and supportive of staff, youth, and families.
The Facilities Manager manages vendors, coordinates repairs and maintenance, and implements systems to improve efficiency and responsiveness across all locations. This role also ensures that all spaces are safe, welcoming, and aligned with organizational standards and child protection policies.
This is a multi-site role that includes regular travel between both standalone locations and co-located partner sites, requiring strong coordination, communication, and problem-solving skills.

Facilities Operations & Maintenance

• Oversee facilities operations across all sites, ensuring safe, clean, and functional environments
• Conduct regular site walkthroughs to proactively identify and address facility needs
• Track and monitor facility issues, ensuring timely resolution

Vendor & Contractor Management

• Manage relationships with external vendors (janitorial, HVAC, repairs, security, etc.)
• Obtain quotes, coordinate services, and oversee vendor performance
• Monitor service contracts and support cost-effective decision-making

Multi-Site & Partner Facility Coordination

• Oversee facilities across a mix of standalone and co-located partner sites
• Serve as the primary point of contact for facility-related coordination with partner organizations
• Clarify and manage responsibilities between the organization and partner sites
• Coordinate with partner facilities teams or property managers to resolve issues
• Ensure organizational spaces within partner sites meet internal standards

Facilities Projects & Improvements

• Coordinate small to mid-size facility projects, repairs, and upgrades
• Manage timelines, vendors, and logistics for facility improvements
• Track project progress and support cost-effective implementation
• Identify opportunities to improve facility functionality and efficiency

Safety, Compliance & Risk

• Ensure facilities meet safety standards and regulatory requirements
• Maintain records related to inspections, permits, and facility compliance
• Support emergency preparedness and response protocols
• Identify and escalate facility-related risks

Youth-Centered Facilities & Environment Standards

• Ensure all sites are safe, welcoming, and appropriate for children and families
• Conduct regular assessments of environment quality and safety across locations
• Support implementation of child protection and safety-related facility standards
• Identify and coordinate improvements to spaces to better support youth engagement and staff use
• Partner with program and operations leadership to ensure consistency across sites

Facilities Systems & Process Improvement

• Develop and maintain systems for tracking maintenance requests and facility issues
• Improve workflows for reporting and resolving facility needs
• Support a shift from reactive to proactive facilities management
• Maintain organized documentation related to facilities operations

Reports to Director of Operations

• Serve as the primary internal point of contact for facility-related needs
• Partner closely with Operations leadership to align on priorities and needs

3–5+ years of facilities, property management, or related experience

• Experience managing vendors and contractors
• Experience working across multiple sites or locations preferred
• Experience in nonprofit, school, or community-based settings preferred

Full-time, salaried (exempt) position

We offer a generous vacation and sick leave policy, quarterly reset days, 12 paid holidays, summer half days, and an annual winter recess during the last week of December. Employees are eligible for medical benefits (including vision and dental), 401k retirement plan, and ongoing professional development opportunities. Employees can add optional plans, at employee expense, which include medical coverage for dependents, EAP, Flexible Spending Accounts, supplemental life insurance, pet insurance, and more.
Friends LA is an Equal Opportunity Employer, committed to addressing discriminatory practices, and to working toward racial equity. The equal employment opportunity policy of Friends LA provides fair and equal opportunities for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, sex, gender, pregnancy, sexual orientation, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. While we prioritize hiring applicants with lived experience, Friends of the Children – Los Angeles hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Note: Friends LA requires COVID-19 vaccines for all employees. As of March 1, 2022, we will be expanding our in-person vaccination requirement to include booster shots. Accommodations or exceptions can be requested for medical or religious reasons.