REFERRAL COORDINATOR - AMBULATORY CARE MANAGEMENT

Join our mission of delivering high quality healthcare!

Relocation Expense Covered No

Required Degree High school

Travel 10%

Manage Others No

Contact information Phone View phone number on click.appcast.io

Description Provide referral details and appointment arrangements for patients needing specialists or external medical visits. Verify patient insurance information is accepted by partnering institutions.

Follow-up with patients to ensure that patient visits with specialists are complete and referral notes, imaging notes, and reports are obtained from external providers and scanned into the chart.

Complete requests for follow-up, referrals, and manage tasks in NextGen by the end of your work week.

Stay up to date with external referral sources and provide appropriate referral options for patients based on services needed and ability to pay.

Initiate and complete pre-authorization for medications and Durable Medical Equipment as needed.

Service and respond to customer and patient questions, issues and/or concerns within 48-72 hours of initiation.

Securely and accurately document all patient information using the Electronic Health Record.

Actively participate in agency performance improvement initiatives such as chronic care management for UDS measures and PCMH standards.

Communicate with other clinics, specialists, physicians, and management.

Performs accurate charting in medical record in accordance with NTACHC policies and HIPAA compliance/confidentiality rules and regulations.

Keep up to date and comply with all emails, intranet updates, policies/procedural updates and retraining as required.

Requirements Ability to recognize and respect cultural diversity of patients.

Serve as the communication liaison between patient and physician. Capable of documenting patient communication and clinical treatment accurately and appropriately.

Ability to follow established policies and procedures dealing with health care.

Comply with established risk management and safety procedures.

Able to establish and maintain effective working relationships with the public and health care team.

Must respect the confidential nature of medical information and comply with HIPAA laws

Good computer skills and a working knowledge of Microsoft Office.

Able to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals. Strength sufficient to lift some patients, move heavy equipment on wheels (up to approximately 250 lbs.), Consent to scheduled and random drug screen testing as required by NTACHC.

M ini m u m Qualifications High school diploma or GED required.

Medical Assistant Certificate from one of the following organizations highly recommended. CMA - American Association of Medical Assistants (AAMA)

RMA - American Medical Technologists (AMT)

NCMA- National Center for Competency Testing (NCCT)

Prior professional experience as a Medical Assistant is a definite plus.

Bilingual (English/Spanish) highly preferred

Maintain valid driver’s license and auto insurance as traveling to different clinic locations will be required.

Summary Job Summary The Care Coordinator performs duties under the direction of the Associate Director of Care Coordination and Special Programs. A Care Coordinator is a trained healthcare professional who helps to manage the patient’s condition and assists with the patient’s treatment plan. They will be responsible for the coordination of different aspects of the patient’s medical plan based on a given assignment of providers or service types while working hand in hand with clinic staff to provide quality patient guidance and care.

Position Goal Provide patient care through follow up and navigation with utmost customer service, compassion, and integrity to patients/clients in a clinic or telephonic setting.

Schedule/Compensation Excellent and competitive benefits package offered which includes medical, dental, vision, disability, and life insurance. Company matching retirement plan and generous paid time off to include vacation and sick leave accruals starting from the date of hire.

#