PCT - Customer Service Support

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients. YNHHS Standards of Professional Behavior are based on our five Values: Patient-Centered Care, Respect, Compassion, Integrity and Accountability. Our behaviors reflect our values and support our mission and vision. This unites us as a health system and creates a care signature for our patients and employees. Patient and family centered care (PFCC) at BH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills and positive environment for all customer groups including patients, families/friends, physicians, staff, and support department personnel. EEO/AA/Disability/Veteran
Under the direction of the RN, engages in selected tasks and activities as directed to obtain and report information to assist the nurse in the assessment, planning and evaluation of patient needs, treatment and reports deviations as identified to RN.

• Under the direction of the RN, performs technical duties and selected treatments, procedures and activities which contribute to safe and efficient delivery of patient care.
• 2.1 Appropriately assures patients are accurately identified (i.e. doors, ID bands, barcode scanning for lab draws etc.) following establish policies and procedures

Effectively assists in the care of patients with consideration for the safety of key populations as appropriate.
~3.1 Collaborates with members of the multidisciplinary team offering suggestions on addressing patient/family needs, taking into account cultural and/or individual diversity and demonstrates sensitivity to these aspects of care delivery.

Effectively and professionally communicates and interacts with patients, families, and staff. 4.1 Participates in receiving patient bedside report at the beginning of each shift and throughout the shift as needed

Demonstrates accountability and responsibility in daily performance of role.
~5.1 Relocates and rotates to meet patient care needs

Remove medication(s) from the pneumatic tube system sent from the Pharmacy or Hospital Supply to the unit/patient care area.
~6.1 Immediately deliver the medication(s) from the pneumatic tube system to the appropriate Registered Nurse, Physician, Advanced Practice Registered Nurse, Physician Assistant or other appropriate licensed practitioner.

High school diploma or GED required. Certified Nursing Assistant (CNA) credential, EMT, or other clinical experience in a healthcare setting, or an equivalent educational background, such as completion of at least one semester of clinical rotations in a nursing program or completion of their schools Fundamentals Nursing Skills Laboratory, graduation from a Medical Assistant (MA) program, completion of a phlebotomy technician program, or similar healthcare-related training or experience.
Either (A) Two (2) years relevant direct patient care experience as dictated by placement, or (B) Education as stated above. All candidates must successfully complete the Patient Care Associate Competency Based Training and Practicum and unit specific competencies, including age-specific competencies.
Basic Life Support (BLS) training must be obtained prior to employment or within one (1) month of hire. If any training expires, the employee will be suspended until it is obtained and documented.
Speak and write English proficiently. Yale New Haven Health