Oncology Clinical Trial Liaison

New Patient Liaison

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. The New Patient Liaison is responsible for performing the intake of new patient referrals from multiple sources for Tennessee Oncology Clinics. New patient intake includes: triaging the severity of diagnosis, scheduling intake with patient, performing new patient intake phone communication, record retrieval, communication with referring physicians, and scheduling first appointment.

Answers incoming new patient calls, enter demographic and insurance pre-registration information; Requests, collects, documents and assesses all appropriate records to ensure patient has been scheduled properly and all necessary records have been obtained for evaluation in accordance with HIPAA regulations.

Communicate with outside entities to obtain new patient medical history records when appropriate.

Promotes positive customer relations

Effectively communicates both orally and in writing

Adheres to all Tennessee Oncology policies and procedures

Advanced PC skills with demonstrated knowledge of Microsoft products including Word and Excel

Prefer experience in healthcare, customer service

Able to travel to other clinics when necessary Able to lift 25 pounds.