Salesperson for Retail Sales

Vyve Broadband is a leading Internet provider serving largely non-urban communities in 16 states. Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice.

We take care of our people so you can take care of business:

Uncapped commissions on sales

Performance Reviews with Merit Increase

Annual Bonus

Paid career advancement training

Employees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice services

Monday to Friday schedule!

Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner

Resolves simple & complex customer issues

Meets and exceeds monthly revenue sales targets

Serves as a mentor to other team members, providing instruction, support and direction

Performs all duties of Retail Sales Agent as necessary by:

Initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports

Accurately explaining bills and Company policies and procedures concerning prices, billing and service

Determines customer needs and educates customer in order to sell or upgrade services

Accurately documents all sales/order activity via online database system

Processes customer payments accurately and balances daily transactions according to established cash management procedures

Collects delinquent accounts

Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history

Issues, receives, and maintains records of customer-premise equipment

Troubleshoot service-related problems with customers; tests customer-premise equipment

May contact customers regarding company services to include outbound calls regarding bills, promotions, etc.

Ability to travel as needed

2+ years in customer service and/or sales industry; phone or face-to-face contact with consumers.

• Ability to multitask and handle multiple computer applications to assist customers.
• Proficiency with PCs, Microsoft Office Suite and general intranet navigation. Use of computers, keyboards and software applications.
• High School Diploma or GED.
• Bi-lingual (preferred).

Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.