Plumber - Customer Service Experience

Residential Service PlumberExperienced plumbers have options. The right opportunity should offer more than a full schedule—it should provide steady customer demand, strong office support, quality tools, continued training, and a company that respects the expertise you bring into every home.At TriState Home Services, we provide heating, cooling, plumbing, drain, and electrical services to homeowners throughout the region. Our full-service structure creates consistent demand and gives our plumbers the support of an experienced customer service, dispatch, and operations team.We're looking for a skilled Residential Service Plumber who takes pride in accurate diagnostics, dependable workmanship, and creating an exceptional customer experience. You'll have the resources needed to work efficiently, take ownership of your service calls, and continue growing your technical skills and earning potential.If you're looking for year-round work, strong operational support, and a company that values quality, accountability, and doing the job right, TriState Home Services may be the right place for your next move.Why Join TriState Home Services?Competitive compensation with performance-based earning opportunitiesSteady, year-round customer demandStrong dispatch, customer service, and operational supportCompany-provided vehicleCompany phone or tabletCompany-provided uniformsAffordable Medical, Dental, and Vision InsuranceHealth Savings Account with Company Contributions401(k) with Company MatchCompany-Paid Life InsuranceCompany-Paid Short-Term and Long-Term Disability InsurancePaid Vacation, Sick Time, and Personal DaysPaid HolidaysParental LeaveTool and Safety Shoe AllowancesOngoing Technical, Safety, and Customer Service TrainingCareer Advancement OpportunitiesSupport from an experienced HVAC, plumbing, drain, and electrical teamWhat You'll DoDiagnose, repair, and maintain residential plumbing systems.Service and install water heaters, faucets, toilets, fixtures, disposals, sump pumps, ejector pumps, and related equipment.Repair water lines, drain lines, leaks, valves, piping, and other plumbing components.Perform plumbing inspections and identify code, safety, and performance concerns.Obtain customer authorization before beginning work and collect payment when appropriate.Complete accurate estimates, service notes, photos, and required documentation.Communicate parts, scheduling, and return-trip needs promptly to the office.Protect customers' homes and maintain a clean, organized, and safe work area.Maintain assigned vehicle inventory, tools, equipment, and materials.Coordinate with customer service, dispatch, and other field teams.Participate in ongoing technical, safety, sales, and customer service training.What We're Looking ForPrevious residential plumbing service and repair experience.Knowledge of residential plumbing systems, fixtures, materials, and applicable codes.Ability to independently manage service calls from diagnosis through completion.Strong communication, presentation, and customer service skills.Comfortable recommending appropriate solutions based on customer needs.Commitment to safe, code-compliant, and high-quality workmanship.Maryland Journeyman or Master Plumber license preferred.Comfortable using tablets, mobile applications, and field service software.Ability to perform physical work in basements, crawl spaces, bathrooms, and outdoor conditions.What Success Looks LikeSuccess in this role means diagnosing plumbing problems accurately, completing dependable repairs and installations, and helping homeowners feel confident in the solutions you recommend. You'll take ownership of the customer experience, maintain professional communication, and help TriState Home Services continue earning trust through quality service and consistent follow-through.Join a company that provides the customer demand, resources, and support needed to grow your skills, earnings, and career. 27 - $38 an hour Competitive compensation including a lucrative hourly wage, commission, and bonuses.Join our team and become an integral part of TriState's commitment to exceptional Plumbing services, customer satisfaction, and technical excellence.