Investigator / Customer Care

Sub-Investigator (CRC)
The purpose of the Sub-Investigator role is to ensure the safe, ethical, and effective medical oversight of volunteers participating in clinical research studies at Johnson County Clin-Trials. This position supports the Principal Investigator by conducting medical evaluations, managing volunteer health throughout study participation, and ensuring adherence to study protocols and regulatory requirements. Through expert clinical assessment, collaborative teamwork, and strong communication, the Sub-Investigator helps maintain high-quality research standards, safeguards participant well-being, and contributes to the successful execution of clinical trials.
The Sub-Investigator position is responsible for providing medical evaluation and care to volunteers enrolled in research studies conducted by Johnson County Clin-Trials. This is performed in conjunction with the Primary Investigator and other members of the multidisciplinary health care team. The Sub-Investigator screens new volunteers medically and manages them while actively participating in a study, and provides follow-up care, as needed. This medical management includes assessment of acute and non-acute clinical problems and toxicities.
Customer service is critical in this role as the Sub-Investigator directly communicates with volunteers and other departments.
Orders and interprets data obtained from diagnostic tests and laboratory studies
Performs and documents physical assessments and volunteer medical histories
Analyzes trends in patient conditions, and develops, documents, and implements a volunteer management plan in response to the data obtained
Serves as an associate investigator on protocols
Contributes to the implementation of specific protocols and the clinical management of volunteers on protocol
Monitors, documents, and communicates findings to Principal Investigators with recommendations for appropriate intervention
Recognizes and reports adverse events/serious adverse events to study coordinators, Principal Investigators, FDA, and sponsors
Attends continuing education, research and training seminars as requested by management
Advanced understanding of statutes and guidelines relevant to regulatory affairs in clinical research
~ Familiarity with or the ability to learn clinical trial management system software

Experience in customer service, telephone, and computers or equivalent training
Microsoft Office proficiency
Ability to manage small projects personally and work independently
Ability to fully contribute to multidisciplinary teams including physicians, and administrative staff to assure that the goals and objectives of the program or project are
Ability to handle biological materials
JCCT has provided exceptional customer service to clients, volunteers, and vendors for the last 20 years. This team effort has resulted in our company getting recognized as one of the best clinical research sites in the United States.
We are actively growing through acquisition and organic growth and need high performing individuals to help support our continued success. Our clients come from all over the world to place a study at our research sites. Our vision is to make a difference in our world to help improve the health and wellbeing of others through pharmaceutical research and the processes of drug development. Our impact is driven by genuine care, support and customer service provided to our employees, volunteers, and sponsors.
If you are looking for a positive work environment and the opportunity for personal growth and satisfaction, we encourage you to apply at JCCT. We value diversity at our company, and it is our policy to recruit, hire, and promote qualified individuals without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.