Head of Programme Management

UNIT: Tacoma Citadel Corps
POSITION TITLE: JMFL Program Manager
PAY: $31.73 - 32.69 per hour DOE
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. The JMFL Program Manager provides overall leadership, supervision, and operational oversight to the Jarvie Memorial Family Lodge (JMFL). The JMFL Program Manager oversees daily operations, staff scheduling and supervision, program implementation, facility coordination, and adherence to organizational policies.
The Program Manager exercises independent judgment in client relations and conflict, managing crises, staff performance, and operational decision-making within established Salvation Army (TSA) policies and guidelines. This role serves as a key liaison between the Corps Officers (executive directors), shelter staff, community partners, advisory board, and emergency services.

ESSENTIAL PROGRAM MANAGER DUTIES AND RESPONSIBILITIES:
Provide leadership and oversight of all JMFL shelter operations, including case management, program aide support, and client food / kitchen sources.
Monitor program performance, reporting, and outcome tracking, alongside leadership and administrative staff.
Supervise, train, schedule, and evaluate shelter staff, including coordination with temp agency management as needed.
Direct Employee Supervision:
Supervise assigned social services employees including the kitchen supervisor, case worker, and program aides.
Ensure training is in partnership with other Divisional Departments, such as Development and Human Resources.
Responsible for adhering to Salvation Army policies regarding employee leadership, management, and development, including areas performance management, safety, time, attendance, and training.
Ensure compliance with Salvation Army policies, licensing requirements, grant agreements, and contractual obligations, and assist with audits, monitoring visits, and corrective action activities as needed.
Monitor shelter and food service safety, security, and facility conditions.
Oversee quality case management and housing stabilization services.
Participate in budget monitoring, purchasing, and resource management.
Promote a trauma-informed, family-centered shelter environment focused on housing outcomes.
Represent JMFL at shelter-relevant community meetings, provider collaborations, and partner agency meetings, and maintain productive relationships with community partners, referral sources, and funders.

EDUCATION AND WORK EXPERIENCE:

Minimum bachelor’s degree in social work, business management, human services, organizational leadership, or comparable degree. Minimum of three (3) years of staff supervision and support Experience with urban homeless prevention and education goals and objectives Customer service mindset Ability to work independently with minimal supervision as well as collaboratively as part of a team. Possess or acquire a current Washington State Food Worker Card.

SOFTWARE-RELATED SKILLS:

Knowledge and use of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint Data Entry – able to learn skills required work on in WellSky/Homeless Management Information System (HMIS) data systems

Ability to operate telephone
Ability to operate desktop or laptop computer
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. Minorities/Women/Veterans/Individuals with Disabilities.
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A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.
Health Insurance: Low bi-weekly premiums ($39.23) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.
Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options
Paid Holidays: 13 designated holidays + 1 floating holiday per year