Head Of Information Technology And Cybersecurity

Director Of Technology
Hightop Health is seeking a Director of Technology to own all aspects of the company's technology, including IT infrastructure, cybersecurity, data and reporting platforms, EHR and software administration, vendor and MSP management, technology compliance (HIPAA/HITRUST), and budgeting.
This is a hands-on working leadership role. As the company's sole internal technology resource initially, the Director will work closely with the CFO, COO, and Operations leadership to manage and hold accountable the external vendors and MSPs who handle infrastructure, help desk, security, and network support, while directly owning and executing responsibilities that fall outside that managed coverage — including EHR and software platform administration, data and reporting infrastructure, compliance programs, and strategic technology initiatives. The expectation is that this person can and will do real work across all technology domains and will build out the Company's internal technology function over time as the organization scales through organic growth and acquisition.
The Director will act as the central point of accountability for all aspects of the company's technology, and technology operations, ensuring investments, vendor performance, security initiatives, compliance programs, and operational priorities are aligned with organizational goals and monitored for performance.
Position reports to Chief Financial & Administrative Officer and has no direct reports initially.
IT Governance & Strategic Oversight

Establish and maintain enterprise technology governance processes.
Develop and maintain technology policies, standards, and operating procedures.
Align technology initiatives with organizational and operational and financial goals.
Lead technology planning discussions with executive leadership.
Maintain multi-year technology roadmaps.
Provide recommendations on technology investments and strategic priorities, including expected ROIs and plans to measure against expectations.
Establish accountability across technology functions and service providers.
Serve as the primary relationship manager for all technology service providers including but not limited to:

outsourcing capabilities and timing based on company's objectives and financial feasibility.
Managing Company's Electronic Health Record system (Athena), including serving as primary contact with vendor and liaison between vendor and business on capabilities and operations.
Leading vendor performance reviews and quarterly business reviews.
Monitoring service delivery and escalation management.
Ensuring accountability for technology outcomes across vendors.
Technology Program & Project Leadership
Provide direction, coordination and oversight of major technology initiatives including:

Telephony and communications projects.
Software implementations.
Enterprise technology improvements.
Development of data strategy and build of appropriate data repository to aggregate company data from multiple platforms for centralized access by business intelligence tools (Power BI).
Defining project objectives.
Tracking risks and dependencies.
Reporting project status to executive leadership.
Compliance, Security & Risk Management
Provide governance and oversight for all technology, privacy and security compliance to ensure programs are maintained and properly coordinated across all vendors and stakeholders:

Security governance including policy development and enforcement
Vendor risk management.
Cybersecurity awareness initiatives.
Budgeting & Financial Management
Own technology financial planning and oversight including:

Work with finance to develop annual technology budget and reforecasts.
Capital expenditure planning.
Technology project budgeting and ROI analysis/monitoring
Vendor contract review and cost management.
Monthly recurring technology expense oversight.
Software licensing review.
Act as the bridge between executive leadership and technology providers including:

Translating technical recommendations and facilitating decision-making on all technology investments.
Presenting technology risks and opportunities to leadership.
Developing executive-level reporting and dashboards including ROI on technology projects and initiatives.
Providing recommendations regarding vendor performance, technology strategy, compliance, and operational priorities.
7+ years of experience in healthcare technology leadership, healthcare technology operations, or related roles. Deep expertise with Electronic Health Record (EHR) platforms (Athena Health highly preferred) including integrations with related platforms including SFDC, PowerBI, etc.

• Experience managing MSPs, technology vendors, and third-party service providers.
• Strong understanding of IT governance, cybersecurity, risk management, and compliance frameworks in multi-location organizations
• Knowledge of Microsoft 365, endpoint management, cybersecurity programs, telecommunications, and cloud technologies.
• Experience managing technology budgets and vendor contracts.
• Willingness and ability to be hands-on and personally execute across technology domains as needed, particularly in the near term as the Company's internal technology function is built out. Ability to balance multiple competing demands while balancing operational needs, compliance requirements, financial objectives, and strategic priorities.
• PMP, ITIL, CISSP, CGEIT, CRISC, or related certifications.

Hightop Health's Centers of Excellence offer cutting-edge research, advanced treatment options, and industry-leading expertise, setting the standard for superior mental health care. Our mission is to change lives with comprehensive, evidence-based, integrated mental health care, while creating an inspiring and innovative workplace culture that is both clinician-centric and patient outcome-driven. We believe everyone deserves access to mental health care that works—provided by top-tier clinicians who truly care—and treatment plans as unique as our patients, even for the most challenging conditions.
HTH is founded on the principles of evidence-based medical practices, measurement-driven care, and simultaneous treatment of the mind and body. Our Integrative Psychiatry approach intercalates lifestyle medicine with cutting-edge biological and psychological interventions. We measure patient outcomes and modify individualized treatment plans based on data. We believe we have created an environment in which psychiatric physicians can practice the best psychiatry possible while the business aspects of practice are managed by the interdisciplinary team.