Warehouse Person-Full Time

Job Description

Important Information:

Base compensation is $ 18/hr

This position has a 5-day work week with a Monday - Friday 7:30am to 4pm schedule

This is a full-time position with benefits, including medical, dental and vision coverage; 401(k) with company match; great employee discount; paid time off; and more!

Our next Recovery Specialist will support company growth and gong-worthy customer service while minimizing recovery losses by serving as a liaison for the Comoto family of brands (RevZilla, CycleGear, J&P Cycles, REVER and Common Tread) with manufacturers, vendors, and distributors. In this role, you will work directly with vendors and manufacturers on product disposition of defective and unwanted products converting unsellable inventory to cash or sellable inventory.

Our Next Recovery Specialist Will:

Recover costs associated with defective and unsaleable products while minimizing costs impacting reverse logistics operations

Support returns & warranty customer service resolutions post returns process

Identify and implement continuous improvements focusing on reduction in cost processes and improving system accuracy and compliance

Proactively establish recovery (RTV and warranty) policies and procedures with new brands and collaborates with suppliers to optimize recovery process

Serve as the main point of contact for vendor or manufacturer to facilitate product recalls, updates, or returns for Comoto Fulfillment Centers

Interact with Accounting to support documentation and processing of credit and product replacements

Work with Receiving and Inventory teams to sort incoming packages for warranty, returns, mis-ships, and product refurbishment procedures

Foster team growth and development through continued departmental education, training, and finding gongs. Maintain an expert level of proficiency in the Admin software and manufacturer warranty policies and procedures

Provide feedback on Reverse Logistics Team Members’ performance to the Managers, Supervisors, and Leads

Train new returns and inventory team members on warranty and recovery procedures

Provide details of incorrect product descriptions, and photos to Merchandising Team

Identify items for disposition on eBay and work with Returns Team to create auctions and record the sales

Qualifications:

Qualifications

Our Next Recovery Specialist Has:

A commitment to Comoto’s Core Values

Thorough knowledge of warranty and returns policies and procedures

Problem solving and analytical skills

Established communication, interpersonal, and listening skills

The ability to interact and participate in a fast-paced, high-energy, team-driven environment

Time management skills and the ability to organize and manage multiple priorities

The ability to occasionally work a schedule outside of normal business hours

Writing and math skills normally acquired through high school education

Additional Information

All your information will be kept confidential according to EEO guidelines.