Head of Operations Management (m/w/d)

Director of Operations – Healthcare
Location: Sunrise, FL (On-site | Potential Travel)
Build the Future of Healthcare in Florida with EPIC Health
At EPIC Health, we're on a mission to revolutionize healthcare delivery with relentless focus, innovation, and compassion. As we expand into Florida, we're looking for a dynamic Director of Operations to play a critical leadership role in launching, scaling, and optimizing our footprint in the region.
This is more than an operations role—this is an opportunity to help build EPIC Health in Florida from the ground up, shaping workflows, culture, and patient experience across new and growing clinics. Lead the development and execution of operational strategy for EPIC Health's Florida market.
Partner with executive leadership to build and scale clinic operations across Sunrise and surrounding areas.
Support new site launches, including staffing models, workflows, and operational readiness.
Oversee day-to-day operations across one or multiple clinic locations.
Ensure efficient workflows, optimal staffing, and high-quality patient care delivery.
Florida Compliance & Regulatory Management

Ensure compliance with Florida healthcare regulations, including Department of Health and AHCA requirements.
Oversee adherence to Level 2 background screening, licensure, and credentialing standards.
Maintain readiness for audits, inspections, and payer requirements in the Florida market.
Financial Management

Develop and manage budgets, monitor performance, and drive operational efficiency.
Identify opportunities for cost optimization and revenue growth while maintaining care quality.
Quality & Performance Improvement

Establish and monitor KPIs related to patient outcomes, satisfaction, and operational performance.
Lead continuous improvement initiatives to enhance care delivery and clinic efficiency.
Team Development & Culture Building

Recruit, train, and develop high-performing clinical and administrative teams in a new market.
Build a strong, mission-driven culture aligned with EPIC Health's values.
Provide ongoing leadership, coaching, and performance management.
Support implementation and optimization of EHR and operational systems.
Help establish scalable infrastructure to support multi-site growth.
Risk Management

Identify and mitigate operational risks in a new and evolving market.
Develop and enforce policies and procedures to ensure compliance and organizational integrity.
Bachelor's degree in Healthcare Administration, Business Administration, or related field (Master's preferred).

• 5–7+ years of healthcare operations leadership experience, with multi-site or growth experience strongly preferred.
• Experience in clinic startup, expansion, or turnaround environments is highly desirable.
• Strong knowledge of healthcare regulations and compliance requirements (Florida experience preferred).

Proven ability to build and scale operations in a new market.
Experience managing cross-functional teams and complex projects.
Proficiency in EHR systems, data analytics, and Microsoft Office Suite.
Experience in Florida healthcare operations or similar regulatory environments.
Background in primary care, value-based care, or multi-specialty operations.
Why Join EPIC Health?
Growth Opportunity – Be a key leader in expanding EPIC Health into a new state.
High Impact Role – Directly shape operations, teams, and patient outcomes in Florida.
Ready to Build Something EPIC?
If you're a driven operational leader ready to help launch and grow a healthcare organization in Florida, we want to hear from you.
Apply today and be part of building something truly impactful at EPIC Health.
Background checks (including Florida Level 2 screening) and credentialing are required for this role.