Head of Operations & Business Management

Job Description
Job Description Job Overview
WEConnect International is a global nonprofit that helps women-owned businesses succeed in local and global markets by connecting them with major corporations and institutions committed to inclusive sourcing.
The Business Operations Manager is responsible for ensuring the efficient and effective operation of WEConnect International's business infrastructure and administrative functions. This role provides operational support and coordination across human resources, finance administration, technology, procurement, vendor management, board administration, events, travel, and organizational systems.
The role serves as the central point of coordination for the organization's outsourced service providers and internal operational processes, ensuring that employees, leadership, and stakeholders have the systems, resources, and support needed to advance WEConnect International's mission.
The successful candidate will be a highly organized and proactive operations professional who enjoys building systems, improving processes, solving problems, and supporting a mission-driven organization.
Job Responsibilities
1. Organizational Operations & Administration

• Coordinate and oversee day-to-day business operations and administrative activities.
• Maintain organizational policies, procedures, and operational documentation.
• Identify opportunities to improve efficiency, effectiveness, and organizational performance.
• Support compliance with organizational policies, legal requirements, and operational standards.
• Maintain organizational records and administrative systems.
• Support implementation of strategic initiatives and operational improvements.

2. Human Resources & Payroll Administration

• Serve as the primary liaison with the organization's outsourced HR provider.
• Coordinate employee onboarding and offboarding activities.
• Support benefits administration and employee communications.
• Coordinate payroll processing and payroll-related activities.
• Maintain employee records and HR documentation.
• Submit 403b contributions to provider.
• Review bi-monthly time sheets for all employees to ensure alignment.
• Assist with policy implementation and employee handbook updates.

3. Finance, Budgeting & Accounting Coordination

• Serve as the primary liaison with the outsourced accounting firm.
• Coordinate invoice processing, expense reporting, and financial documentation.
• Support monthly financial reporting and budget monitoring.
• Lead the annual organizational budget development process by coordinating inputs from departments.
• Consolidate departmental budgets and support leadership in organizational planning.
• Monitor operational expenditures and budget performance.
• Coordinate banking administration and maintain relationships with financial institutions.

4. Information Technology & Systems Management

• Serve as the primary point of contact for outsourced IT providers and technology vendors.
• Coordinate employee technology onboarding and offboarding.
• Manage technology inventory, including laptops, monitors, and related equipment.
• Coordinate technology purchases and equipment deployment.
• Serve as the primary coordinator for employee IT onboarding, equipment management, ticket coordination, and operational support.
• Monitor software licenses, subscriptions, and vendor agreements.
• Ensure employees receive timely technical support and resources.
• Support implementation and maintenance of organizational technology systems (excluding WECommunity platform and LMS)

5. Procurement & Vendor Management

• Administer organizational procurement policies and procedures.
• Manage procurement processes and purchasing activities across departments.
• Review vendor contracts, renewals, and service agreements.
• Maintain procurement records and vendor files.
• Coordinate vendor selection and contract administration activities.
• Monitor vendor performance and service delivery.

6. Travel, Events & Logistics Support

• Coordinate travel arrangements for staff, leadership, board members, and guests.
• Support logistics for conferences, meetings, convenings, and organizational events.
• Coordinate venues, audiovisual requirements, equipment, vendors, and event logistics.
• Provide operational support for event setup and execution.
• Organize staff retreats, team-building activities, and internal meetings.
• Ensure smooth operational delivery of organizational events and engagements.

7. Board Administration & Governance Support

• Coordinate preparation and distribution of board meeting materials.
• Collect presentations, reports, and supporting documents from staff and leadership.
• Assemble board books and meeting packets.
• Coordinate board and committee meeting logistics.
• Draft and maintain board and committee meeting minutes.
• Maintain governance records and related documentation.

8. Facilities & Office Management

• Coordinate office and facility needs for a hybrid workforce.
• Manage office equipment, supplies, and service providers.
• Support workplace operations and employee resource needs.
• Ensure staff have the tools, equipment, and resources necessary to perform their work effectively.

Cross-Functional Collaboration
The Business Operations Manager will work closely with:

• CEO and Leadership Team on organizational priorities, budgeting, planning, and operational execution.
• Finance partners on accounting, reporting, budgeting, and financial administration.
• HR providers on employee support, payroll, benefits, and compliance.
• IT providers on technology support, cybersecurity, systems, and employee equipment.
• Staff across departments on procurement, travel, events, budgeting, and operational needs.
• Board members and committee chairs on governance support and meeting administration.
• External vendors and service providers on contracts, procurement, facilities, and operational services.

Key Success Measures

• Efficient and reliable delivery of operational services across the organization.
• Effective management of outsourced service providers and vendor relationships.
• Timely and accurate coordination of budgeting, procurement, and administrative processes.
• Smooth execution of organizational events, travel, and board meetings.
• Improved operational processes, systems, and employee support.
• Strong compliance with organizational policies and procedures.
• High levels of internal stakeholder satisfaction with operational support services.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. WEConnect International is an Equal Opportunity Employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law in the United States.