Head of Operations Management (m/w/d)

Job Description
Job Details
Job Title:
Operations Supervisor
Job Code:

OPSSUPV

Department:
Various Departments
Location:
Multiple Locations
Reports To:
Operations Manager or Distribution Center Manager
FLSA Classification:
Exempt
EEOC Classification:
First/Mid-Level Officials and Managers
Salary Grade:
Supervisory Responsibilities:
X Yes No
Job Summary
The primary responsibility of the Operations Supervisor is to supervise the receipt and shipment of materials, supplies, and products. The Supervisor leads, trains, and develops hourly team members to accurately receive, validate, and ship products in alignment with specified requirements. This position will be responsible for developing work group standard for performance to measure and improve productivity, efficiency, and accuracy while following distribution standard operating procedures. Additionally, this position will resolve time-sensitive issues for expedited shipments and receipts.
Essential Duties

Supervises employee staffing, training, work activities, and development of employees, fostering a positive and motivating work atmosphere.
Creates daily receiving and shipping schedules according to company and customer's requirements, route, weight, and cost.
Develops and upholds procedures to ensure company and delivery commitments are met by efficiently managing labor and materials.
Verifies shipped materials against relevant documentation.
Recommends and supports implementation of operational procedures to drive continuous improvement.
Collaborates with management and human resources on employment actions such as hiring, discipline, performance evaluations, and promotions.
Provides feedback to the site leader regarding staff for annual performance evaluations.
Builds morale by resolving conflicts and addressing employee concerns, escalating issues to upper management if needed.
Completes work duties, including operating forklifts and collaborating on tasks with the distribution team.
Maintains a visible presence on the floor to identify opportunities for process enhancements and allocate resources promptly to address any shortcomings, ensuring the fulfillment of customer service expectations.
Facilitates transfers between distribution facilities as required.
Conducts audits to ensure compliance with replenishment processes, verifying transaction accuracy.
Validates the correctness of inbound put-away locations and system transactions through regular audits.
Investigates location discrepancies, identifies root causes, and resolves issues to maintain inventory and picking location accuracy.
Manages inventory supplies to guarantee that adequate quantitates are available to meet operational requirements
Initiates and oversees cycle counts, performs counts, and finalizes them promptly, including those requested by auditors.
Coordinates the rework of damaged products and ensures accurate inventory adjustments.
Ensures a safe work environment in alignment with OSHA, 5S, and other regulatory standards.
Performs other duties as assigned.
Qualifications, Skills, Abilities and Educational Requirements
Required

• High School Diploma/GED
• 4 - 6 years experience in a distribution and/or manufacturing environment, including 1 - 2 years of experience in a supervisory role
• Certification in forklift or willingness to obtain certification
• HAZMAT Certification or ability to become certified
• Proficient in computer software such as Microsoft Office, warehouse management systems (WMS), and JDE systems
• Knowledge of inventory management, planning, and supply chain functions
• Strong analytical, planning, and organizational skills
• Ability to multi-task and manage priorities based on management and customer requirements
• Experience working in a fast paced and high-volume work environment.
• Proactive "self-starter" with a strong attention to detail.
• Excellent communication skills, both verbal and written
• Valid Driver's License

Preferred
Key Competencies
Inter-Relationships
Consistent interaction with other hourly production/distribution team members and management. Will interact with transportation associates and external drivers/carriers.
Working Conditions and Physical Demands
Work Environment
This position works within in a distribution work setting with multiple dock doors and minimal temperature control. Will be frequently exposed to seasonal temperatures of excessive cold or heat. Work environment is often loud, dusty and/or dirty due to the materials required for production.

Physical Demands
Demand:
Frequency
Hear
Frequent
See
Frequent
Repetitive Motions
Frequent
Talk
Frequent
Stand
Frequent
Bend
Frequent
Stoop
Frequent
Reach
Frequent
Climb
Frequent
Walk
Frequent
Sit
Occasional
Type
Occasional
Drive
Occasional
Physical Work
Percentage
Very Heavy - 50+lbs
25 - 50%
Travel Required
No

Additional Information
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel.
Job duties outlined in this job description are considered "Essential Functions" and have been formulated in accordance with the guidelines established by the Equal Employment Opportunity Commission (EEOC). The provisions of the American with Disabilities Act (1990) stipulate that employees must be capable of performing the "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".
DiversiTech is an Equal Opportunity Employer.