Guest Service Host (Overnight Shift)

DESCRIPTION

Accountability:

Reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns. Also portions food to follow company menu and food specifications and timing standards. Adheres to all federal, state and local safe food handling regulations.

Key Business Areas:

A "Key Business Area" is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:

Greets guests immediately in a friendly manner upon arrival and acknowledges at departure

Demonstrates a sense of urgency and meets service cycle timing standards

Seats guests at clean, dry tables utilizing proper seating rotation

Determines and provides for any special needs of guests

Maintains guest waiting list and adheres to proper seating order procedures

Describes promotions and suggestively sells while seating guests

Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions

Uses proper telephone etiquette

Enters and delivers "To Go" orders correctly

Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues

Clearing and setting tables

Willingly assists other team members without being asked

Maintains proper supply of clean menus

Demonstrates knowledge of station and floor breakdowns

Possesses strong product and menu knowledge

Maintains foyer area of restaurant to be clean, organized and inviting to guests

Adheres to Denny's Brand Standards and internal policies and procedures

Provides courteous service and is cordial to all team members and guests

Adheres to all safe food handling principles

Monitors waste and other food cost controls

Follows correct prepping procedures, utilizing prep charts; properly stores and rotates perishable stock

Maintains proper food temperatures in accordance with Denny's Brand Standards, federal, state and local regulations

Maintains stock to shift par levels

Organizes and maintains work areas, coolers and storage areas

Essential Functions:

Must be able to stand and walk during entire shift

Must be able hear well in a loud environment to respond to employee and guest needs

Must possess basic math skills (add, subtract, multiply and divide)

Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling

Must be able to observe and differentiate between monetary denominations

Must be able to operate point of sale system

Must be able to work around potentially hazardous chemicals

Must be able to work with all Denny's menu products

Must be able to tolerate extreme temperature changes in kitchen and freezer areas

Must be able to portion any food product that weighs less than 10-15 pounds

Must be able to ask for assistance for lifting anything over 10-15 pounds

Must be able to ask for assistance with any carrying, grasping, lifting, or pushing anything over 10-15 pounds.

REQUIREMENTS

Must have ability to communicate effectively in English, both orally and in writing

Must be able to pass all required tests and training requirements for the position

Must be able to work in a team environment

Meets Denny's uniform and grooming standards and maintains them throughout the shift

Must be able to work flexible schedule, including holidays, nights and weekends

Must have excellent guest service skills

Must be dependable and able to learn basic tasks and follow instructions

Must place a value on diversity and shows respect for others

Must be 18 years old or older

Must be able to observe and ensure product is prepared and presented to company Brand Standards

Must have basic math skills, including understanding of units of measure

Must be able to pass all required tests and training requirements for the position