Head of Operations Management (m/w/d)

Job Description The Vehicle Operations Supervisor is responsible for leading daily dispatch and fleet operations while supervising Drivers and Mobility Coordinators. This role ensures operational goals are met by driving safety, customer service, attendance, fleet readiness, and employee performance. The Dispatch Supervisor serves as a key operational leader, partnering with site leadership to maintain efficient, compliant, and high-performing operations.
You'll monitor dispatch activity, support drivers and coordinators, address operational challenges, and coach employees on performance and safety. No two days are the same as you help keep the operation running smoothly, efficiently, and safely.

Supervise the daily activities of the office (fleet, utilization, depreciation, reservations, schedules, etc).
Manage all operational aspects of the location, ensuring vehicles are maintained, vehicles are assigned, and drivers are prepared for their shifts. Monitor daily workflows to address issues promptly and ensure smooth operations.
Monitor, analyze and coach the Mobility Support Specialist and Drivers on key metrics such as attendance, company policies/procedures, safety, customer satisfaction, driver efficiency and vehicle utilization, taking corrective action when necessary.
Leads end-to-end workforce management, including hiring decisions, coordinating the setup of training and safety courses, and implementing shift schedules to meet operational goals. Continuously evaluates staff performance and identifies development opportunities.
Oversee the team responsible for cleaning and preparing the vehicle fleet
Ability to successfully pass a background check, motor vehicle record (MVR) review, fingerprinting, and drug screening, where applicable.
Strong commitment to safety, customer service, and operational excellence.
Ability to drive process improvements, organizational change, and accountability across the operation.
Excellent organizational, time management, delegation, and prioritization skills, with the ability to manage multiple competing priorities in a fast-paced environment.
Strong computer skills and proficiency in Microsoft Office Suite, including intermediate Excel skills, with a high level of attention to detail.
Flexibility to work varying schedules, including nights, weekends, and holidays.

Medical, Dental & Vision plan Options
Retirement programs, including 401(k) employer matching
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness