Retail Full Time Overnight Key Holder

Thirdlove Key Holder

For too long, the bra industry was stuck in outdated ideas, forcing women to choose between feeling sexy or comfortable. So in 2013, Heidi Zak and Ra'el Cohen created Thirdlovea third, better option designed to help women look and feel their best.

Building on that approach, Thirdlove is expanding its retail footprint nationwide, creating customer-centric stores where personalized fittings, expert support, and a comfortable shopping experience come together.

We are looking for Full-Time Key Holders to operate as a frontline leader responsible for delivering the Thirdlove in-store experience while supporting the Store Manager and Assistant Store Manager with opening/closing responsibilities and daily operations.

This role serves as a mentor on the floor, modeling service behaviors, supporting team accountability, and ensuring smooth execution across sales, fitting, and client engagement. The Key Holder brings strong emotional intelligence, product knowledge, and operational awareness to every shift, helping the team deliver results while staying true to Thirdlove's values of body confidence and inclusion.

Assist the management team during shifts to refine selling language, service posture, and product confidence throughout the team.

Serve as Manager-on-Duty when needed, leading team huddles and ensuring smooth shift transitions. Support daily zoning and break schedules to ensure optimal floor coverage and client support. Reinforce expectations around visual standards, replenishment, cleanliness, and service behaviors throughout the day. Identify and escalate guest issues, operational concerns, or team coaching moments to ASM/Store Manager when needed.

Operations & Store Standards

Execute opening and closing responsibilities, including POS reconciliation, security checks, restocking, and store readiness. Support inventory tasks such as transfers, cycle counts, and damages as assigned. Ensure promotional signage, floor moves, and merchandising standards are accurately maintained. Assist in keeping the back-of-house organized and efficient.

Comfort with retail KPIs and desire to improve performance through service and product knowledge

• Reliable, punctual, and able to work a flexible schedule (including nights, weekends, holidays, and events)
• Ability to use a ladder, lift up to 50 lbs, and maintain an active floor presence, including standing and walking for extended periods of time.

Medical/Dental/Vision insurance

Diversity

ThirdLove is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

19 per hour