Head of Operations & Business Management

The Inbound Operations Manager is responsible for overseeing the receiving and inventory operations for the distribution center. This includes the leadership and development of both front-line managers and hourly associates that work within those departments, and all operational procedures. This role is challenged to meet the qualitative and quantitative metrics created to ensure a smooth and efficient operation. This position is expected to maintain extensive knowledge of the Receiving and Inventory Control procedures and the status of relevant projects and initiatives. Reporting directly to the DCGM, the Inbound Operations Manager will partner closely with the DC leadership team to work on improving all aspects of the facility.

The Inbound Operations Manager is responsible for overseeing the receiving and inventory operations for the distribution center. This includes the leadership and development of both front-line managers and hourly associates that work within those departments, and all operational procedures. This role is challenged to meet the qualitative and quantitative metrics created to ensure a smooth and efficient operation. This position is expected to maintain extensive knowledge of the Receiving and Inventory Control procedures and the status of relevant projects and initiatives. Reporting directly to the DCGM, the Inbound Operations Manager will partner closely with the DC leadership team to work on improving all aspects of the facility.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Oversee the entire Inbound operations of an e-commerce distribution center spanning multiple teams and shifts, including evenings and weekends. Flex work schedule accordingly to ensure that attention is provided to all shifts, meeting regularly with front-line leadership (shift managers, assistant managers, team leads, etc.) to provide direction, training, and accountability.

Utilizing front-line leadership, oversee the day-to-day operations within the receiving and Inventory Control departments, including all operational tasks within those departments.

Act as a spokesperson for the department and facility, working with the Distribution General Manager and department leaders to achieve performance metrics and other initiatives/goals.

Handle all employee concerns quickly and professionally, addressing trends in performance and employee relations to maintain a positive culture.

Train, coach, develop and hold accountable up to # members of leadership that oversee their respective shifts, in order to achieve operational metrics and satisfy the needs of the distribution center.

Provide clear and frequent communication to all teams regarding company policies and procedures.

Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.

Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.?

Promptly complete all admin duties relating to employee management to the expected standard.

Delegate and deputize tasks and projects to build the operational skill of all front-line leadership, generating a culture of growth, opportunity and ownership.

Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.

Serve as a leader not only for the assigned departments, but for the entire distribution center, holding peers, managers and employees accountable to expectations.

Minimum of 2 years of relevant experience in operations management; 2-5 years’ experience with receiving and inventory management preferred.

Associate degree in a related field, or equivalent combination of education and experience; Bachelor's degree in a related field preferred.

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).

Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.

Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.

Customer service-oriented attitude with a demonstrated desire to exceed expectations.

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Medical

Dental

Life Insurance

Disability

Employee Assistance Program

Bonus Opportunities

On-Site Fitness Centers

Dog-friendly Offices

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