Customs Shop Tailor

Overview
The Fitter/Tailor contributes to the Brooks Brothers customer relationships by delivering quality garments to our customers. As a member of our Alterations department, the Fitter/Tailor provides expert alterations and fabric expertise to our customers in a timely manner while providing outstanding service to our clients.

The Fitter/Tailor reports to the Store Manager.

Who You Are:

Demonstrates an attention to detail and quality of work.

Team player with a desire to provide exceptional service.

Operates with a sense of urgency and effectively completes assigned responsibilities.

Able to adapt to change and takes on more responsibilities.

Self-motivated; seeks personal growth and development.

Responsibilities
As the Fitter/Tailor you will:

Achieve personal productivity and assist in meeting Brooks Brothers productivity goals.

Sew, measure, hem, and fit garments to meet customer needs, using the Brooks Brothers approved methods and specifications.

Utilize Brooks Brothers systems to meet productivity goals.

Provide highest level of quality and customer service within established call dates.

Repair or replace defective garment parts such as pockets, zippers, buttons, and linings.

Demonstrate and comply with company best practices, policies, procedures, and associate policies as outlined in the Associate Handbook.

Assist in maintaining a clean, neat, and organized store environment.

Work with store team to ensure seamless workflow.

Represent the brand as a true ambassador, adhering to Brooks Brothers code of conduct, dress code and legendary service expectations.

Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity.

Qualifications
You will also have:

Minimum 5 years' experience in tailoring.

Knowledge of clothing and shirt construction and fabrics.

Previous experience in a retail environment or in custom clothing sales.

Scheduling flexibility to include days, nights, weekends, and holidays as required to meet the needs of the business.

Ability to communicate with customers on the sales floor.

Proficient in special order tools, fabrics and programs.

Other Requirements

Ability to lift 5-10 pounds consistently.

Long periods of sitting.

Ability to perform repetitive motions with hands, arms, legs and feet.

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