Head of Operations Management (m/w/d)

At IdeaTek, we aren't just an internet service provider; We believe that high-speed, reliable internet is a fundamental right, not a luxury. Founded on the mission of "Fighting for Internet Freedom," we specialize in deploying innovative fiber-optic infrastructures to underserved areas. As we expand our movement into Tucson, Arizona, we are seeking an experienced, strategic, and highly driven Operations Manager to lead our fiber-to-the-home (FTTH) infrastructure deployment and community build-out strategy across the greater Tucson region. You will oversee everything from high-level market planning and municipal permitting to localized engineering, construction, and last-mile installation. The ideal candidate has a deep background in telecom infrastructure, a proven track record of scaling physical network.

Fiber Deployment & Build-out Strategy

Network Expansion Strategy: Design and execute the regional roadmap for fiber network deployment, prioritizing high-yield community builds and optimizing Outside Plant (OSP) engineering timelines.
Subcontractor Management: Source, negotiate with, and manage civil engineering and construction contractors to ensure mainline and drop installations meet strict quality, timeline, and budgetary standards.
Financial Accountability: Own the regional CapEx and OpEx budgets for the Tucson build-out. Drive cost-per-pass (CPP) efficiencies and ensure a strong ROI on infrastructure assets.
Field Team Leadership: Deliver comprehensive oversight, technical guidance, and operational supervision for regional installation crews and fiber splicing specialists.
Facilitate technical training sessions and communicate critical operational updates to the regional workforce.
Monitor critical metrics, including homes passed (HP), cost per door knocked, installation interval times, and network provisioning health.
Supply Chain & Inventory: Oversee local warehousing and materials management to ensure an uninterrupted supply of fiber optic cabling, conduits, MSTs, and ONT equipment.
Community Engagement & Last-Mile Delivery
Community Build Integration: Partner with Marketing and Sales teams to coordinate "coming soon" community campaigns, aligning construction schedules with hyper-local subscriber acquisition efforts.
Home Installation Excellence: Oversee the residential and commercial dispatch operations, ensuring field technicians deliver top-tier customer service during the final drop and hardware hookup.
Safety & Compliance: Enforce rigorous safety cultures for both in-house crews and contractors, strictly adhering to OSHA, NESC, and local traffic control regulations.
7+ years of leadership experience in telecommunications, broadband infrastructure, or utilities, with at least 3+ years specifically focused on OSP (Outside Plant) fiber construction and FTTH deployments.

• Proven experience managing large-scale cross-functional teams, including construction crews, field technicians, and project managers.
• Deep understanding of fiber design principles (GPON/XGS-PON architecture), directional drilling, aerial vs. underground construction, and fiber splicing/testing methods.
• Advanced project management skills, with proficiency in GIS mapping, fiber inventory systems, and project tracking software.
• Ability to travel up to 5% for training

What Will Help You Stand Out
Bilingual proficiency (English/Spanish) is highly valued for navigating Tucson's diverse community networks and workforce.
Familiarity with local municipal permitting, utility relations, and Arizona ROW laws.
A deep-seated commitment to mentoring, inspiring, and driving high-performance field teams.
Superior organizational talent with the ability to swiftly re-prioritize in a fast-paced deployment environment.
A resourceful and creative approach to navigating complex infrastructure and logistical challenges.
IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.
Competitive base salary with a performance bonus tied to build-out milestones and subscriber activation goals.
Comprehensive benefits package (Medical, Dental, Vision, 401k matching).
Company-provided vehicle for regional site travel.
Relocation assistance for qualified candidates looking to make Tucson their home.
Free internet service (if available in your area) or internet reimbursement
Tuition reimbursement for personal and professional growth
Community engagement opportunities
We stand on Belief - We believe everyone deserves access to technology that helps them learn, grow, and thrive.
We foster Connectedness - Our work goes beyond broadband-we build real connections within our team and our communities.