Realtors/Mortgage Professionals

Mortgage Loan CounselorTo interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. To determine applicants' qualifications; providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. To build and maintain referral relationships with realtors, builders, and other centers of influence.ResponsibilitiesTake first mortgage loan applications via face-to-face interview, mail, and telephoneInterview and counsel members regarding mortgage loan products, financing options, and the mortgage loan processReview mortgage applications for completeness and accuracy and identify additional information or supporting documentation neededAssist members in understanding loan requirements, conditions, and documentation needed to support their mortgage applicationRequest and obtain required documentation and forward documentation to the Mortgage ProcessorMaintain contact with members throughout the mortgage loan process and provide updates regarding application and processing statusCoordinate with Mortgage Processors and other appropriate parties to support timely processing of mortgage applicationsRespond to routine inquiries regarding mortgage applications, documentation requirements, processing status, and next stepsIdentify routine application or processing issues and seek guidance or escalate more complex issues as appropriateMonitor assigned mortgage applications to support timely completion of required activities and documentationFollow established procedures to help ensure mortgage loan activities comply with applicable federal laws and Navy Federal, NCUA, and secondary market requirementsBuild and maintain effective relationships with members, Realtors, builders, and other referral sourcesParticipate in approved marketing and promotional activities, including financial presentations and local Realtor or community eventsPerform other duties as assignedQualificationsAbility to work effectively and efficiently with automated systemsFamiliarity with accounting, credit, and/or lending principles and techniquesExperience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institutionExposure to lending application and approval processFamiliarity with mortgage lending concepts and principlesFamiliarity with banking/financial industry standards and practicesIncumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checksEffective database and presentation software skillsEffective skill performing mathematical calculations and working accurately with numbersEffective skill in actively guiding members through interactions to reduce member effort and enhance member loyaltyEffective skill in comprehending, analyzing, applying and communicating complex written legal documentsEffective skill in speaking and/or presenting in front of groups in a professional settingEffective word processing and spreadsheet software skillsDesired QualificationsWorking knowledge of Navy Federal Mortgage Production and/or Servicing SystemsWorking knowledge of mortgage/equity loan processing, closing and documentation requirements and regulationsFamiliarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programsHours:Monday - Friday, 8:00AM - 4:30PMLocation:5510 Heritage Oaks Drive, Pensacola, FL 32526Job InfoJob Identification 33313Job Category Field MortgageTargeted Salary Range $22.75 - $32.63 hourly