Head of Supply Chain & Business Operations

Operations Manager
The RCC Operations Manager is a key leader responsible for directing, optimizing, and executing daily distribution and/or transportation activities within assigned market areas. This includes operational oversight of one or more functions such as receiving, order fulfillment, shipping/loadout, and/or transportation.
The role owns P&L performance for the assigned area, with accountability for staffing, cost control, safety, service, and the achievement of key performance indicators (KPIs). The Operations Manager ensures compliance with all regulatory requirements and company policies while maintaining a strong culture of safety.
This position partners closely with site and regional leadership to design, refine, and implement work processes that improve productivity, quality, and overall efficiency. As a member of the leadership team, the Operations Manager is constantly looking for opportunities to enhance operations and deliver excellent experience for both internal and external customers.
The Operations Manager builds and sustains a cohesive, high-performing team by hiring, engaging, and developing associates, providing clear direction and feedback, and fostering a culture of accountability, collaboration, and continuous improvement to achieve operational excellence.
Operational Leadership & Performance:
Plan and manage efficient receipt, storage, order fulfillment, loading, and/or transportation activities— including third-party providers—while maintaining a strong focus on KPIs, quality, service, and cost.

Monitor, analyze, and act on operational performance data (productivity, quality, utilization) to drive continuous improvement.
Customer & Stakeholder Engagement:
Build and maintain strong relationships with internal stakeholders, external customers, and third-party providers/carriers.
Participate in leadership meetings, customer visits, and third-party audits; proactively identify business opportunities and process improvements that enhance service and support growth.

ensure appropriate staffing and coverage to meet business needs.
Conduct performance reviews, ongoing coaching conversations, and salary recommendations.
Safety, Compliance & Workplace Standards:
Administer training, qualification, and safety programs to ensure regulatory and company policy compliance.
Communicate and enforce policies, procedures, and standard work within assigned areas.
Ensure the physical condition of the facility and work areas supports a clean, safe, and healthy working environment.

Financial Management & Continuous Improvement:
Own and manage multi-departmental P&Ls with accountability for budget performance, cost control, and operational efficiency.
Identify and implement initiatives that reduce cost-to-serve while maintaining or improving service levels.
Implement Lean principles and methodologies to streamline processes, eliminate waste, and improve safety, quality, and productivity.
Lead cross-functional teams in problem-solving and process-improvement initiatives; standardize best practices across the operation.

Perform other duties and responsibilities as assigned to support business needs and organizational objectives.

Bachelor's degree or equivalent experience
Area of Study: Supply Chain, Business, Engineering, Distribution Management preferred.
Leadership role in Distribution, Transportation, and/or Operations preferred
Technical Competencies & Information Systems: Microsoft Office to include Outlook and Teams
Deep knowledge of warehouse and/or transportation operations, procedures, and best practices
Additional Language Skills: English. Spanish is a plus.
Personal Attributes & Other/Preferred:
Effective at leading through change and providing timely, candid coaching and feedback to associates
Flexible and adaptable, with the ability to adjust priorities to meet evolving business needs
Comfortable meeting with customers and clients to build strong partnerships, understand their needs, and identify opportunities to grow the business
Strong financial acumen, with the ability to forecast the business, interpret results, and adjust plans and resources based on changing conditions

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.
Pay, Benefits & Work Schedule: The salary range for this role is $58,500.00/year to $80,500.00/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
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