Head of Operations Management (m/w/d)

Position and Compensation Operations Manager – Full Time, Walnut Creek, California (Zip 94597). Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live—and work.

AvalonBay Communities is searching for a Community Manager, a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living.

Overall management of an apartment community or group of communities.

Oversee all aspects of office operations, from leasing and resident relations to partnering with maintenance teams.

Ensure financial performance goals are met.

Foster positive relationships with residents; Enforce lease agreements and community policies consistently and fairly.

Organize and manage resident events and initiatives to promote a sense of community.

Prepare and manage the property's budget, including revenue, expenses, and capital improvements.

Qualifications High school diploma or equivalent (GED) required; bachelor’s degree preferred.

5+ years of multi-family or related property management experience.

Equivalent experience in retail and/or hospitality property management.

2+ years of people management experience.

Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.

Proficiency in using data/reports to develop solutions for high standards of customer service, optimal revenue generation, and effective expense management.

Demonstrated ability to resolve resident issues.

providing feedback and coaching that improve performance.

Contract management with third‑party service providers.

Benefits Comprehensive benefits include health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, and an employee stock purchase plan. A culture built on purpose and our core values—Commitment to Integrity, Spirit of Caring, and Focus on Continuous Improvement—underpins every opportunity.

Employment decisions are made without regard to race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy, age, physical or mental disability, genetic information, citizenship status, military or veteran status, or other protected status. Applications are accepted on an ongoing basis. Information that identifies age, date of birth or dates of schooling will be redacted prior to application.

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