Advocate (Weekend)

As a Patient Advocate, you’ll be one of the key people helping patients and families navigate the administrative side of starting treatment. From answering questions about insurance and program costs to making sure paperwork and consents are in place, you’ll help make the transition into care feel organized, clear, and as seamless as possible. You’ll work closely with patients, families, and our clinical teams, serving as a trusted point of contact and helping ensure the details behind the care are taken care of.

Our location in Northbrook is our first and largest facility and consists not only of our widest variety of programs, but also serves as a pilot site for many of our new treatment offerings.

Reviews the accuracy of demographics, insurance, completion of forms, organizational data to be entered in the chart in a timely manner.

Conduct New Patient Orientation/Administrative Intake for accurate intake paperwork collection. Functions as a service regarding insurance and other administrative procedures,

Point of contact for billing information for Urinary Drug Screening (UDS) coordination and Genetic Testing coordination. Follows up with financially responsible party who is not present at intake to review program cost and collects necessary documents for patient to start recommended program.

Follows up with patient’s parents if joint medical decision‑making consent is needed and obtains necessary documents for patient to start recommended program.

Primary contact for weekend and after‑hours patient web inquiries.

Maintain patient charts according to confidentiality standards and policy. Maintain all patient’s, visitor’s, and staff’s confidentiality according to HIPAA requirements and Compass policy.

Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.

Strong organization and planning skills; Computer proficiency and ability to learn new software

Flexible Schedule - Able to work assigned schedule

Compass Health Center is a recognized leader in crisis‑level mental health, bringing passion, connection, and patient‑centered care to the PartialHospitalizationand Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.

Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.

We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.

comprehensive medical/dental/vision plans

continuous training through CEU seminars and volunteering opportunities