Head of Operations Management (m/w/d)

The Supervisor, Critical Operations is responsible for the supervision, tactical execution, installation, repair, and maintenance of electrical, mechanical, FLS, plumbing/piping equipment, machinery, and controls located in the interior and exterior of the building. This person is responsible for coordinating and integrating all aspects of electrical, mechanical, and plumbing maintenance of all natures, maintenance contracting for service to critical equipment, planning for the capital equipment replacement, and new construction with direct responsibility for the tactical deployment of the Critical Operations Team. In addition, this person must assist customers on the Data Center floor with their requests, assist with customer installs, and other customer related projects. This role has team leadership responsibilities including development, on-the-job training, coaching, mentoring, and assisting with staffing job assignments.

This role requires work hours to support a 7X24X365 data center environment and is not eligible for remote or hybrid work.

Establish, implement, and maintain facility policies, procedures, and organizational structure within the boundaries established by the management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws.

Development of emergency response planning, response management, and reporting of incident and emergency situations for all electrical, mechanical, associated controls, and plumbing systems.

Lead, organize, maintain, monitor, and perform preventive maintenance on all equipment including refrigeration, heat exchanger, HVAC, electrical, emergency backup systems, and hot water systems.

Oversee work orders for preventative and corrective maintenance on critical systems and building physical structure. Order and budget necessary parts and supervise work to complete all maintenance and perform necessary work.

Facilitate Data Center space and cable plant design, implementation, and maintenance.

Lead the response to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns.

Review and provide inputs in the preparation of and implementation of an effective operating budget.

Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.

Provide updates and reporting to the Critical Operations Manager and Site Director.

Stand-in for the Critical Operations Manager as needed.

Supervise, train, develop, mentor, and coach Critical Operations Technicians.

Have direct reports and establish performance goals, monitor progress, and lead in ways to enhance their professional development and success of their team.

Ensure all Customer Requests are completed and resolved in a timely manner.
Previous people leadership experience in a data center environment.

Exceptional customer service.

Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions, and take corrective action as required.

Ability to manage complex situations during off management hours - single point of contact.

Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; employee assistance program; QTS scholarship for dependents; This role may be bonus eligible.
We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
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