Head of Client Support Services

Employee Type: Regular Work Shift: Day - 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health! Director Imaging Services (7191) Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.

A Brief Overview The Director Imaging Services provides operational leadership for Imaging services and oversees daily management functions, including staffing, policies and procedures, employee relations, supply chain management, patient safety, imaging revenue cycle operations, regulatory compliance, and patient satisfaction. This role develops quality initiatives, monitors outcomes, and establishes goals and plans that support the advancement of Imaging services. The Director oversees comprehensive business planning to support targeted inpatient and outpatient program growth, align services with administrative strategic goals, and improve patient experience and outcomes. Responsibilities also include developing and managing operational and capital budgets, supporting revenue maximization and financial performance, promoting collaboration, and maintaining a shared vision of excellence in Imaging. The Director ensures program goals and initiatives support the organization's mission while directing management and marketing functions to achieve established clinical, financial, and customer service goals.

Oversee daily operations, including staffing, scheduling, workflow, productivity, service quality, and resource utilization.

Develop, implement, and maintain policies, procedures, and standards that support safe, efficient, and compliant Imaging operations.

Ensure compliance with applicable regulatory, accreditation, safety, radiation protection, and quality standards.

Lead quality improvement initiatives, monitors performance outcomes, and implements action plans to improve patient safety, care delivery, and service performance.

Develop and manages operational and capital budgets, monitors financial performance, and supports revenue cycle accuracy and revenue optimization.

Collaborate with physicians, leaders, staff, and other stakeholders to support program growth, service alignment, and effective communication.

Promote employee engagement, professional development, accountability, performance management, and effective team communication.

Support business planning, service expansion, technology needs, equipment planning, and implementation of strategic initiatives for Imaging services.

Maintain a culture of service excellence, collaboration, compliance, and continuous improvement aligned with organizational mission and goals.

Education Qualifications Bachelor's Degree in Healthcare related field Required

Master's Degree in Healthcare related field Preferred

Experience Qualifications A minimum of five (5) years progressive leadership experience in imaging services in the healthcare setting (Preferably in a multi-facility healthcare system) Required

A minimum of five (5) years of clinical experience in the field of radiology Required

Experience with inpatient and outpatient service care and delivery Required

Experience with patient case management related protocols and outcomes management Required

Prior experience in planning and implementing program financial planning, budget and operations oversight Preferred

Experience with CMS/JC regulatory standards Preferred

Evidence of effective people leadership, interpersonal and consensus building skills required. Strong analytical and operational problem solving/decision making skills required Ability to be driven with independent work assignment management and prioritization skills required Prior experience where strong self motivation, organizational and interpersonal skills were required Competent with Microsoft Word, Excel, and other Office Suite software Strong organization and multitasking skills required. Evidence and knowledge of quality systems, lean methodology and continuous improvement project systems preferred. Competent in budgeting and financial analysis required. Demonstrated professionalism & ability to deliver on personal & organizational commitments required. Demonstrated ability to coordinate and implement multiple responsibilities, projects & priorities required. Knowledge and experience with high quality customer service initiatives required. The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.

We help people live better lives through better health.

Enjoy year-round access to the Myrtle Beach area’s warm, sunny climate and outstanding quality of life as you fulfill your professional dreams.

Here, you’ll find a workplace culture built around a spirit of inclusion, teamwork, mutual respect and recognition for a job well done.