Head of Client Support Services

Our mission is simple: protect the health and safety of our communities through smart, innovative pest solutions.

We believe great service starts with great people. We are currently seeking a Service Manager . At Waltham Pest Services, our Service Managers play a vital role in ensuring we deliver the exceptional, health‑focused service our customers count on. As New England's original pest control provider, we take pride in protecting our communities—and our Service Managers help bring that mission to life every day.

Service Manager (Maintenance)

The Service Manager will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike. As an operational leader, you will be responsible for the overall management of the service team, including: delivering quality service, fleet management, service team sales, and overall customer satisfaction.

As an experienced and successful Service Manager, you will be required to have the following experience and skills to...

Provide highly skilled “hands-on" management

Schedule client services and route service technicians

Motivate the service team to provide high-quality customer and technical services

Guide service technicians in resolving client issues and concerns

Ensure that customer expectations are met

Have experience interacting with both commercial and residential clients

Perform quality site inspections

Review and submit all service-related documents and reporting

Assist with interviewing and selecting service technicians and traineesMaintain inventory of equipment and supplies

Competitive compensation with base salary + bonus

Comprehensive benefits: medical, dental, vision, 401(k), stock purchase plan, tuition reimbursement, and more

Paid time off, including holidays, vacation, and sick time

Company vehicle and gas card

Paid training and industry onboarding

Smartphone, equipment, and the tools you need to succeed

Support to obtain your required state pesticide license

The ideal candidate will have at least 3 years of SUPERVISORY or management of direct and indirect reports in a service-based industry (i.e. package delivery, beverage, uniform, or vending services; Other types of management experience may be considered. We seek individuals who are creative thinkers with an emphasis on building teams and long term, profitable relationships.

High School Diploma/GED

We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities