Head of Programme Management

WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the frontlines of science and medicine—empowering them to develop breakthrough therapies while ensuring the risks of progress never outweigh the value of human life. Together, we stimulate growth, maximize efficiency, and shape the future of clinical trials.

At WCG, we invest in our people because you are the driving force behind our mission. Comprehensive health and financial protection – Medical, dental, vision, life and disability insurance, 401(k) with company match, and flexible spending accounts

Resources that support your whole life – Employee assistance programs and work/life balance tools

Investment in your growth – Referral bonuses, tuition reimbursement, on-the-job training, certification assistance, and continuing education support

Time to recharge – Paid holidays, vacation, and sick time

The Program Director is accountable for the overall management of assigned WCG client relationships, as well as the coordination and governance of those partnerships. This role will be responsible to provide program oversight and develop Key Performance Indicators (KPI’s) to ensure our WCG solutions meet our customers’ needs. The Program Director will also assist with building a foundation and unifying the integration of our service delivery to provide the customer with seamless service experience.

Prepare annual operational plans, reports and executive briefs for our WCG customer programs.

Plan, schedule and manage periodic client governance meetings as defined per client.

Manage all Service Level Agreements (SLA’s), Governance Agreements, and required reporting for clients.

Set objectives & goals for the program and track progress, setbacks, and overall performance.

Manage relationship and communicate program status to client and WCG executive stakeholders.

Assess and manage program risks while collaborating with operations to enact plans of action

Track, record, compile and analyze program results and performance data.

Provide strategic support to both sites and sponsors, serving as a liaison to ensure cross-functional performance and Return on Investment (ROI) to our customers.

Support the sales team and operations throughout the sales and onboarding life cycles (i.e., Serve as a subject matter expert when called upon by the sales team.

Bachelor’s degree preferred

CERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS

Project Management Professional (PMP) Certification a plus.

10+ years of program management experience with a proven record of accomplishment of successful delivery with customer impact, in leading and managing teams, meeting with customers to gather, analyze and assess requirements, and coordinating and managing multiple programs & efforts simultaneously.

5+ years of experience working on pharmaceutical industry projects requiring 21 Code of Federal Regulations (CFR) Part 11 Compliance.

3+ years of experience in Account Management/Client Relationship Management.

Strong aptitude for conceptual & critical thinking, project management and business awareness.

Proficient in developing plans & budgets, as well as, tracking, planning capacity and reporting.

Proficient knowledge of Microsoft Office, specifically Word, Excel, Access and PowerPoint as well as Adobe, Visio and Microsoft Project and the ability to produce detailed reports and presentations using these tools.

TRAVEL REQUIREMENTS

WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment based on merit and without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender expression, gender identity, age, marital status, family or parental status, disability, genetic information, citizenship, veteran status, or any other legally recognized basis or status protected by federal, state, or local law. WCG complies with the Vietnam Era Veterans' Readjustment Act and Section 503 of the Rehabilitation Act.