Customer Service Plumber

Job Description

Transform Your Career with Benjamin Franklin Plumbing!

At Benjamin Franklin Plumbing, we’re not just plumbers—we’re champions of superior service and exceptional customer care. We take pride in our reputation for excellence and are dedicated to making every customer interaction memorable and positive. If you’re passionate about delivering outstanding service, building meaningful relationships, and maximizing sales opportunities, we invite you to join our team of skilled professionals. Here, your integrity, expertise, and dedication will shine, and you’ll find a rewarding career in a supportive and growth-oriented environment.

About The Job

Residential Service Plumber:As a Plumber with Benjamin Franklin Plumbing, you will play a crucial role in delivering top-notch plumbing services to our valued customers. Your responsibilities will encompass performing precise repairs and installations, ensuring every job is completed with the utmost efficiency and professionalism. You will also actively contribute to sales by identifying customer needs and offering solutions that benefit both the customer and the company. Safety and customer satisfaction are at the core of everything we do, and you’ll be expected to uphold our high standards in every task you undertake.

Primary responsibilities

Deliver exceptional plumbing services, prioritizing customer satisfaction in every interaction.

Perform repairs and installations with skill and attention to detail.

Identify opportunities to upsell and cross-sell services or products that would benefit the customer.

Maintain a high level of professionalism and integrity in all customer and team interactions.

Foster and maintain lasting relationships with customers by actively listening to their concerns and providing tailored solutions.

Ensure safety and regulatory compliance on every job site, adhering to all plumbing codes and company protocols.

Proactively respond to customer needs, providing recommendations based on their requirements and budget.

Assist customers in understanding complex plumbing issues and offer solutions in a clear and approachable manner.

Meet and exceed sales targets by identifying additional services and products that align with customer needs.

Qualifications

Minimum of 2 years of verifiable plumbing experience in a residential service and maintenance operation

Knowledge of local and national plumbing codes

A sales-oriented mindset, understanding that explaining options and solutions to customers in an informative and consultative manner is essential to demonstrating your technical expertise

Valid driver’s license with a clean driving record

Ability to pass a background check and drug screen

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