Parts / Inventory Counter Sales

Parts Counter Salesperson

As a Parts Counter Salesperson with Transwest you will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers and the Transwest Service Department. The Parts Counter Salesperson must be a good steward of Transwest, cross sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach.

Medical, Dental, and Vision Insurance

• Life (Voluntary and Employer Paid) and Disability Insurance
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Provide elite customer service by assisting customers promptly and courteously with their purchases and efficiently processing their orders.

Greet and receive customers in a welcoming manner.

Listen, exhibit energy and project a genuine willingness to assist.

Effectively communicate with clientele to ensure objective(s), ask pertinent and open-ended questions and provide information to assist customer.

Effectively communicate with technicians and retail customers to ensure correct part is ordered.

Provide prompt, courteous and accurate service to customers face-to-face.

Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.

Be process focused and record departmental data; i.e. lost sales.

Answer telephones professionally and pleasantly.

Follow-up on customer orders and resolve problems to the customer's satisfaction.

Communicate often and in a timely manner with customers and associates.

Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.

Directs customers through the facility by escorting them.

Maintain familiarity with all inventory products, merchandising programs, and ordering systems.

Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtaining quotation information, inventory information, and pricing.

Utilize and maintain parts technical resources with most current information.

Understand dealership credit policies.

Maintain an acceptable appearance and a safe facility by straightening and cleaning of counter area and retail zone.

Require lift trucks certification and basic knowledge of warehousing equipment.

High school diploma or equivalent.

Direct industry experience selling light, medium, and/or heavy-duty truck parts through distribution and/or directly to the end user.

Knowledge of computers is a must.

Knowledge of diesel engines, gas engines, drive trains, and suspensions.

Provide outstanding customer service.

Ability to understand vague and implicit instructions and react favorably in all work situations.

Must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations.

Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans.

Type: Hourly

Shift: 1st

Reports To: Parts Manager

Boyer Trucks, A Transwest Company