Order Processor / Inside Sales

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability

Sub-Zero, Wolf and Cove products are sold throughout the world via our distribution network, and this Inside Sales Coordinator role is key in supporting our distribution partners. The inside sales team is a focused group that supports our customers and field sales team. A pedigree of problem solving, and exceptional customer focus is key to success in this role.

Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Primary Responsibilities

Sub-Zero, Wolf and Cove products are sold throughout the world via our distribution network, and this Inside Sales Coordinator role is key in supporting our distribution partners. The inside sales team is a focused group that supports our customers and field sales team. A pedigree of problem solving, and exceptional customer focus is key to success in this role.

Become an expert on products and systems to best serve the customers

Outbound and inbound calls

Developing Weekly call strategies

Assisting field sales team with problem solving and / or order inquiries

Serve as our partners’ primary point of contact regarding orders

Creating relationships with customers and aid them with any order related needs/issues

Ensure customer satisfaction through ongoing communication and relationship management

Share best practices with team members to enhance the quality and efficiency of support

Responsible for completing special projects as assigned

autonomously make decisions and solve a varying degree of issues

Required Qualifications

Associate’s degree in business or related

Experience and familiarity with distribution channels and Supporting field sales teams

Business to Business customer service experience

Strong analytical and problem-solving skills with the ability to manage complex order scenarios

Excellent written and verbal communication skills

High attention to detail with the ability to manage multiple priorities simultaneously

Proficiency with ERP systems, CRM tools, and Microsoft Office applications

Preferred Qualifications

Bachelor's degree in business or related

Familiarity with SAP or similar enterprise order management systems

Knowledge of logistics, transportation, or supply chain processes

Experience documenting processes or supporting system testing initiatives

Why Join Our Team

Be part of a global Inside Sales organization supporting premium brands and international partners

Work cross‑functionally with Sales Operations, Supply Chain, and Transportation teams

Contribute directly to distributor satisfaction and global business performance

Opportunity to grow within Sales Operations and expand international business expertise

We value our employees by providing:

Competitive compensation based on skills

Industry leading health, dental, and vision plans

Generous 401 (K) savings and profit sharing

On-site UW Health clinic, fitness center, and walking paths

Education assistance and internal training programs

Electric vehicle charging

Maternity & paternity leave

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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