Head of Customer Service and Experience

Full-time

Ross Downing CDJR, LLC

Automotive Service Manager / Leadership Opportunities

Ross Downing Auto Group is looking for a LEADER! Do you excel in leading people? Are you ready to work with an Auto Group that is growing? Ross Downing Auto Group has been serving South Louisiana for 50 years. Our business is booming, and we are in search of a Service Manager who will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Our Automotive Service Manager Essential Duties

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Hires, trains, motivates, counsels, and monitors the performance of all service department staff.

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Prepares and administers a monthly, annual operating budget for the service department.

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Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.

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Understands and ensures compliance with manufacturer warranty and policy procedures.

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Monitors technicians' daily productivity reports and corresponding payroll records.

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Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

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Keeps abreast of new equipment and tools available and recommends purchases.

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Serves as liaison with factory representatives.

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Input pricing guides and maintenance menus for frequent labor operations.

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Handles customer complaints immediately and according to dealership's guidelines.

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Maintains ongoing understanding and knowledge on computer/technology demands for today's business needs.

Microsoft office suite (Teams, Outlook, Excel)
Excellent customer service skills. (CSI / Customer Experience)

Job Type: Full-time

Dental insurance

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Health insurance

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Life insurance

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We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Vacancy posted more than 2 months ago

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