Integration Engineering

ITSM INTEGRATION ENGINEER Transform technology into opportunity as an ITSM Integration Engineer with GDIT. In this role, you will serve as the primary technical owner for a portfolio of enterprise IT service management and related platforms in a secure environment. You will configure, integrate, maintain, troubleshoot, and extend commercial off-the-shelf (COTS) systems to support operational requirements.
This is not a traditional full-time software development role. The position requires coding and scripting ability, but day-to-day responsibilities center on platform administration, systems integration, workflow automation, platform configuration and extension, and technical troubleshooting across multiple tools. Custom development may be required based on project needs, including middleware, API integrations, utility development, and platform-specific scripting.
The ideal candidate is a hands‑on technical generalist who can solve cross‑system integration problems, develop practical automation, and operate effectively as an independent engineer while coordinating with adjacent technical teams.
HOW THE ITSM INTEGRATION ENGINEER WILL MAKE AN IMPACT: Configure, maintain, troubleshoot, and extend enterprise platforms such as Jira Service Management, SailPoint, Dynatrace, Active Directory/LDAP, and related services

Design, implement, and sustain integrations between enterprise applications using APIs, webhooks, middleware, scripting, and vendor-supported connectors

Build and maintain workflows, automations, plugins, and configuration‑based extensions across COTS platforms

Develop custom scripts, utilities, lightweight applications, and middleware components as required to support integration, automation, and operational efficiency

Translate customer and operational requirements into sustainable technical solutions using configuration, integration, and custom development as appropriate

Work directly with stakeholders to define technical approaches and implement solutions in a secure enterprise environment

Troubleshoot issues across application, integration, authentication, plugin, and workflow layers

Identify and implement improvements to reliability, maintainability, supportability, and automation

Document configurations, integration logic, administrative procedures, and technical solutions to support long‑term sustainment

Operate effectively in a single‑seat engineering role with significant ownership and autonomy

WHAT YOU’LL NEED TO SUCCEED: Security Clearance Level: Secret
Required Education: Bachelor’s Degree
Required Experience: 2+ years of related experience in systems administration, enterprise applications support, systems integration, platform engineering, or a similar technical role
Required Technical Training, Certification(s): IAT Level II or higher certification (minimum Security+ CE)
Required Technical Skills:
Experience configuring, maintaining, and integrating COTS platforms such as enterprise ticketing, monitoring, and identity management tools

Experience troubleshooting enterprise application environments, including authentication, plugins, workflows, APIs, and configuration issues

Experience integrating systems using APIs, webhooks, middleware, directory services, or scripting‑based automation

Working knowledge of Active Directory/LDAP and enterprise identity‑related integrations

Ability to write and modify scripts or code to support integrations, automation, and lightweight tooling

Ability to work independently to diagnose ambiguous technical issues and deliver practical solutions

Preferred Technical Skills:
Experience with Jira, Jira Service Management, SailPoint, Dynatrace, Active Directory, Microsoft Azure, Mattermost, Microsoft 365, or similar enterprise platforms

Experience with one or more of the following: Python, Java, PowerShell, Go, BeanShell, or similar languages used for enterprise automation and integration

Experience developing lightweight middleware, connectors, API clients, administrative utilities, or other support tooling

Experience with containerization technologies such as Docker and supporting lightweight applications or middleware in containerized environments

Familiarity with automation tools such as Ansible or similar orchestration capabilities

Required Skills and Abilities:
Strong analytical and troubleshooting skills

Strong written and verbal communication skills

Ability to work independently and manage a broad technical scope without a day‑to‑day developer team structure

Sound judgment in determining when to use configuration, scripting, or custom development

Ability to balance operational requirements with maintainable long‑term solutions

Location: El Segundo, CA or Remote
U.S. Citizenship Required
GDIT IS YOUR PLACE: Full‑flex work week to support work and personal priorities

401(k) with company match

Comprehensive health and wellness packages

Internal mobility support for career development

Professional growth opportunities, including paid education and certifications

Access to cutting‑edge technology

Paid vacation and holidays

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