Bell Person (Hotel)

Bell Person

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location: Hilton Pensacola Beach

The Bell Person is primarily responsible for greeting and welcoming all guests to the hotel and to relieve guests of their luggage on arrival. This role will ensure that the highest standards of hospitality are always demonstrated, and that all guest requests are dealt with in a prompt and courteous manner.

Escorts guests to their assigned rooms, placing luggage in and inspect guest room for order and adequate supplies and informs guests of room amenities, lastly offering any other assistance they may need before securing their room shut.

• Provides quality service to all guests by responding to their requests promptly, efficiently, and courteously.
• Checks the daily arrival list for VIPs or guests with special needs in preparation to assist them.
• Assists with answering the telephone and taking messages, transferring calls or dealing with inquiries.
• Follows all company's policies, procedures, and meet standards.
• Must have a high school diploma or equivalent.

Previous experience in hospitality industry preferred.

Ability to read, write, and speak effectively in English to communicate with guests and team members.

Commitment to providing excellent customer service.

Ability to work independently with minimal supervision in a high degree of autonomy.

Innisfree Hotels will invest in you, if you invest in you.