CUSTOMER CARE CONCIERGE

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
The Care Concierge plays an integral role in seamlessly integrating the new Pharmacy Care Clinic features into current service offerings and improved pharmacy workflow as well as creating a positive experience for patients accessing pharmacy care clinic services.

The Care Concierge will receive, welcome, and check-in patients to the pharmacy care clinics for their pharmacy services appointments. This role will promote the PC Health app to patients, and coordinate with pharmacists on duty to ensure the pharmacy care clinic runs smoothly

Customer Service :
Create a positive experience for patients accessing clinic services
Facilitating patient intake by verifying health card details, providing patient registration forms, and creating or verifying patient profiles in the internal system
Raise awareness of pharmacy care clinic services available to patients and answer their questions
Help patients navigate the space and services
Drive uptake of PC Health App with customer and patients

Complete start of day / end of day checklists for the Pharmacy Care Clinic

Experience working in a retail pharmacy, as a pharmacy assistant or previous experience working in a medical clinic, ideally a family practice clinic
Outstanding customer service skills and the ability to consistently produce positive interactions with patients
Excellent interpersonal and communication skills both on the phone and in-person
Ability to identify patients who can benefit from pharmacy care clinic services support
Proficient with Microsoft Outlook and a comfortable learning new systems / software, technologies
Work cross functionally with pharmacy team members to deliver exceptional customer service through teamwork and collaboration
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​
Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
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