Head of Client Support Services

As a leading tire service company since 1939, we’re built on hard work, dedication, and a commitment to excellence .

We’re currently looking for a Service Manager to join our team and play a critical part in our daily operations. This dynamic role collaborates directly with customers to schedule their service needs. If you’re looking for growth opportunities within a successful company, this is the perfect place for you – many of our Store Managers started in this position!

Comprehensive Benefits – Eligible to enroll in medical, dental, vision at affordable rates

Supplemental Benefits – Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance

Retirement Savings – 401(k) with company match

Paid Time Off – Holidays, sick time, vacation, and special “Happy Days” for life events available day one

Career Growth – Opportunities for skill development and advancement

Handle incoming calls and respond to customer inquiries promptly

Delegate tasks to service employees to maintain workflow and efficiency

Support inventory management to ensure proper stock levels

Assist in the shop to help maintain production levels

Follow up on past-due accounts to ensure timely payments

Ensure service employees receive proper training and development

High School Diploma or equivalent required

Experience in management and sales

Strong ability to maintain confidentiality of personal and business information

Familiarity with MaddenCo software system is a plus

Exceptional communication skills, with the ability to engage effectively with both internal and external customers and co-workers

EEO Employer - Disability/Veteran/Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information

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