Head of Operations **URGENT**

At Brookshire Grocery Company (BGC), we’re not just about business-we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact.

Comprehensive medical, vision, dental, and prescription coverage.

Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.

Scholarships and educational support to fuel your growth.

Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age , disability, genetic information or military status and any other trait protected by law.

Provides oversight in all areas of the store to assist Store Director with operating a convenient, friendly, and clean shopping experience.

Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; scheduling, addressing complaints, and resolving problems.

Reviews historical data to predict future sales from ads and promotions.

Manages inventory using item management processes to ensure satisfactory in-stock levels.

Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.

Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork.

Inspects product for quality control and food safety standards; Prepares, makes, and verifies accuracy of store deposits and change orders.

Balances register tills and remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.

Notifies Store Director of efficient process improvement opportunities.

Verifies accurate pricing through communication with operations support and through the use of hand‑held scanners.

Maintains a friendly and customer service‑oriented attitude by greeting customers, answering questions, and responding to complaints.

Assists customers with locating and selecting products.

Intermediate knowledge of retail grocery store operations.

Intermediate knowledge of cash register.

Basic knowledge of WFM (Workforce Management).

Basic knowledge of SAP for reporting purposes.

Basic knowledge of on‑site fuel station procedures.

Ability to effectively communicate (in written and verbal form) with customers and partners.

Ability to organize, prioritize, and manage time.

Ability to perform basic Microsoft Office functions.

Ability to count and calculate for the purpose of cash handling and sales transactions.

Ability to operate manual or electric pallet jack.

Ability to safely operate and maintain department equipment.

Ability to work flexible schedules including nights, weekends and holidays.

Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.

Must report any potential hazards that cannot be immediately remedied to a supervisor.

Education, Experience and Qualifications: High school Diploma or GED required.

Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.

Food Handler certification required.

Fuel Operator C training required.

Manager Food Safety certification required.

Health Insurance Portability and Accountability Act (HIPAA) certification required.

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Brookshire Grocery Company (BGC) Brookshire Grocery Company is a regional, family‑owned retail grocery business employing over 17,000 partners across Texas, Louisiana, Arkansas, and Oklahoma. With more than over 215 retail grocery stores, along with three distribution centers and corporate offices, BGC is more than just a grocery company—it’s a connected network of partners working together. Our culture values personal growth, recognition, and belonging: Growth Opportunities: We invest in you through professional development programs, mentoring, and job opportunities. As a family‑owned company rooted in Christian values, BGC puts people first. Whether it’s through our commitment to supporting local efforts in the communities we serve or fostering a positive workplace, we are dedicated to making a difference.