Head of Care Management Operations

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.News & World Report. Medical: Dental: Delta Dental or reimbursement account for flexible coverage.

Affordable plan with national network.

Pre-Tax Savings: HSA and FSAs for eligible expenses.

Retirement: Competitive retirement package to secure your future.

Serve as the administrative partner for designated anesthesia clinical divisions and allied health practice areas

• Collaborate with physician leaders to develop and implement strategic, operational, quality, and workforce priorities.
• Provide leadership for employee engagement, recruitment, retention, and professional development activities.
• Foster collaboration across clinical, operational, and administrative teams to promote best practices and achieve organizational goals
• Support implementation of departmental priorities and change management efforts across assigned practice areas

The Department of Nephrology and Hypertension is seeking a Manager to provide strategic and operational leadership for the dialysis practice, with a focus on the care beyond walls home dialysis expansion, innovation, patient experience, quality, operational excellence, and advancing financial sustainability across the Rochester-based dialysis program. The Manager will serve in a triad leadership model with Physician and Nurse leaders across 14 outpatient dialysis units and partner closely with enterprise colleagues. Through multidisciplinary collaboration, strategic execution and strong business acumen, this position will help shape the future of the dialysis program across the enterprise.

The Department of Obstetrics and Gynecology is seeking a Manager who is interested in operating at both the operational and strategic levels, translating priorities into clear plans while maintaining a strong focus on people, process, quality, and patient experience. Responsibilities include supporting complex clinical and surgical practices, advancing outpatient operations, and coordinating innovation initiatives involving external partnerships and emerging business development opportunities.

The Department of Orthopedic Surgery is seeking a Manager to join its administrative leadership team in a dynamic, fast-paced surgical environment. With nine surgical divisions across the department, this position will provide direct administrative support to several divisions while partnering closely with clinical and operational leadership in both the operative and outpatient settings. The Manager will play a key role in optimizing clinical operations, enhancing workflow efficiency, and supporting the delivery of high-quality, patient-centered care through effective collaboration, strategic problem-solving, and operational oversight.

The Manager for MASO (Medical and Administrative Support Operations) and POTR (Practice Operations Training & Recruitment) provides strategic and operational oversight for MAA and AA teams across the Rochester campus. The Manager drives continuous improvement through innovation, automation, and workflow optimization, while overseeing recruitment, onboarding, and workforce development. The Manager partners with Practice Operations leadership to implement strategic initiatives, improve workflows, and ensure high-quality, efficient administrative support aligned with organizational priorities.

This position is responsible for overseeing parking and transportation operations and working in close partnership with concierge, valet services, the City of Rochester, Rochester Public Transit, and other key operational teams. Together, these partnerships ensure a seamless arrival and departure experience that reflects Mayo Clinic’s commitment to exceptional service. The Manager partners with administrative leaders, physicians, and scientists to lead and coordinate operational and administrative functions in alignment with strategic priorities. The Manager has strong leadership, operational and process improvement capabilities.

Embodying our Mayo Clinic values, the Manager plays a pivotal role within shields and departments managing teams and service lines.

Lead and manage the team to operationalize the vision, executing goals and outcome-based objectives.

Actively contribute to the development of priorities and action plans.

Serve as a liaison between front-line supervisors and staff and leadership to ensure strategic alignment, staff engagement, and open, transparent, bidirectional communication.

Effectively manage team performance and difficult conversations with compassion and respect.

Embed equity, inclusion, and diversity principles into team, across hiring, developing, and coaching staff.

Provide leadership with a primary focus on operational excellence, implementation, and staff engagement.

Effectively manage staff assignments to meet fluctuating workload and business needs.

Coordinate and direct staff to ensure smooth operations and efficiencies.

Engage in systems design, process improvement, and optimization to improve and simplify operations and outcomes.

Facilitate quality, safety, regulatory, and service excellence.

Manage projects and lead multidisciplinary teams including financial analysis, problem solving, and data-driven decision-making.

Transformation and Innovation

Demonstrate continuous learning of emerging technologies and data literacy for departmental and organizational benefit.

Encourage team to pursue new approaches and demonstrate business agility.

Financial and Business Acumen

Demonstrate business acumen and apply financial rigor in managing financial results.

Assist in managing budget for area of responsibility.

Manage strategic growth to include staffing and other resources.

Implement, manage, and operationalize business plans and deliverables.

Represent and communicate big picture thinking with business partners and stakeholders.

Bachelor’s degree with 5+ years of relevant experience required.

Operational experience must include demonstrated competency in leadership, management, operations, finance, communication, and change management methodologies.

Full Time

International Assignment

Site Description

Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams.