Showroom / Parts / Counter Sales

Parts Professional

NAPA is a parts store and so much more! We are driven to have the best people on our team to get the right parts to the right place at the right time.

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer's shop. Looks up the parts application in catalogs or POS system. Processes orders for customers with a high degree of accuracy, efficiency, and courtesy. Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature. Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. Serves as a resource for advice to other store personnel.

Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer's needs

Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues

Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store's pricing methods

Provides sales support functions by processing salespersons' stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays

Participates in training as needed and required

High School Diploma, or equivalent, required

Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service

Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly

Be ASE Parts Specialist (automotive) certified

Have a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmission

Able to work retail hours at any store location as assigned by management

Capable of operating TAMS point-of-sale system and cataloging

Able to use the adding machine and process cash, check, and credit card transactions

Able to work on feet (stand and walk) for an entire assigned work shift

Capable of lifting and moving parts and boxes of up to 60 pounds

Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary

Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc

If this role sounds like a fit, please take the time to complete our super quick and easy application. Let us know you're interested in a future opportunity by joining our Talent Community on jobs.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Genuine Parts