Customer Service/Sales Processor

Position Summary:
The Senior Sales Administrator plays a key role in supporting the sales administration team and ensuring the smooth execution of customer projects within a specialized rigging and crating company. This position helps support the Sales Administrator Supervisor, and serves as the primary liaison between clients, sales representatives, operations, and logistics, ensuring that all administrative and coordination tasks are handled efficiently and accurately.
Essential Job Duties and Responsibilities:

Assist or complete quotes requiring immediate attention while salespersons are in the field.
Perform collection duties and document all collection related communication.
Manage, onboard, and train team of sales administrators.
Support regional office projects.
Obtain purchase orders and ensure vendor receipt of same.
Generate daily paperwork, such as work orders, purchase orders, etc. and ensure that all pertinent information is noted, and all necessary documents are attached.
Communicating with customers as requested regarding change orders, storage confirmations, new customer information packets, etc.
Coordinate sales order requirements (equipment, customer, labor) and communications with dispatch for digital job board.
Administers the job packet process from collection of job packet documents through preparing packets for final review and submission to accounting admin for customer invoicing.
Create, update, and maintain documents and spreadsheets related to customers, project costs and special projects.
Liaison between the sales department and the accounting department.
Performing reconciliation and retention of employee credit card transactions and documentation per process.
Perform all other duties as necessary and assigned.
Minimum Qualifications (Experience, Skills, and Education):
High school diploma or equivalent. Associate degree or higher in business, accounting, sales, finance, or similar highly preferred.
Minimum of 1 year of supervisory experience in fast-paced, construction industry environment preferred.
Minimum of 1-2 years recent experience with related software such as D365, Salesforce, and Procore is preferred but not required.
A minimum of 3 years' experience working in Microsoft Office Suite to include Word, Excel, Outlook and PowerPoint.
Excellent organizational, detail oriented, and time management skills.
Excellent written and oral communication and interpersonal skills with internal and external stakeholders.
Ability to maintain a high level of accuracy in preparing and entering information.
Strong computer skills.
High level of confidentiality - safeguarding vendor and customer information.
Strong organizational and prioritizing skills.
Excel and data entry skills.
Organizational, detail oriented and multi-tasking skills.
Demonstrated ability to work under deadlines and timeframes effectively with a customer service demeanor.

Physical Requirements and Working Conditions:
Normal temperature-controlled office environment. The Senior Sales Administrator will frequently use a computer, keyboard / mouse, cellular or office telephone, and regular business office equipment. Extended periods of sitting for long durations, occasional walking, and lifting up to ten pounds. Occasional walking over uneven outdoor terrain and/or exposure to inclement weather, non-temperature-controlled environments, or warehouse-type environments. This is a full-time, permanent position. The work hours for this position are typically Monday - Friday, 8:00 a.m. to 5:00 p.m. or as necessary.
Additional Requirements:
Must be able to work in a high functioning team environment. Display the highest levels of honesty, integrity, and professionalism. Take pride in your work and in the company. Communicate openly and strive for peak performance in daily tasks. Know and deliver the quality service MEI's customers have come to expect.
Disclaimer: This job description is intended to summarize the type and level of work performed by a Senior Sales Administrator and is not an exhaustive list of all duties, responsibilities, and/or requirements. MEI reserves the right to change or modify this job description or the essential duties of the job, as necessary.
MEI is an Equal Opportunity, M/F/Disabled/Vet Preferred Employer.