Head of Operations Management (m/w/d)

Operations Manager

Operations Manager Location: Knoxville, TN Schedule: Full-Time | Primarily Day Shift | Some Evening Availability Required

About Clean Team Clean Team is a growing commercial cleaning and facility services company committed to delivering exceptional customer service, operational excellence, and dependable results. We believe in strong leadership, accountability, teamwork, and maintaining a culture where employees are supported and customers come first. As we continue to expand, we are seeking an experienced Operations Manager to lead daily operations, drive performance, and support branch success.

Position Summary Clean Team is seeking a hands-on Operations Manager to oversee the daily operations of our branch and ensure service excellence across all customer accounts. This leadership role is responsible for managing Area Managers, Site Managers, Support Technicians, and the Staffing Coordinator while maintaining labor budgets, customer satisfaction, staffing coverage, and operational efficiency.

This role works closely with the General Manager to support branch growth, employee accountability, customer retention, and operational execution.

Lead and oversee all daily operations within the branch

Supervise Area Managers, Site Managers, Support Techs, and Staffing Coordinator

Ensure all customer locations receive scheduled service without interruption

Monitor labor budgets, staffing levels, overtime, and operational costs

Conduct daily building inspections and customer follow-up visits

Resolve customer concerns professionally and maintain strong customer relationships

Coordinate staffing coverage for open shifts and emergency service needs

Oversee Level Board accounts and ensure corrective action plans are completed

Support start-up operations for new customer accounts

Assist with inventory management, supply deliveries, and operational logistics

Previous management or operations leadership experience required

Experience in commercial cleaning, janitorial, facility services, or service industries preferred

Ability to manage multiple priorities in a fast-paced environment

Experience with scheduling, labor management, and employee accountability

Comfortable conducting inspections and customer-facing visits

Proficient with email, reporting systems, and workforce management software

Leadership growth opportunities

Company training and development

Opportunity to make a direct impact on branch success and customer satisfaction

About Clean Team Clean Team is a leading commercial cleaning company dedicated to providing high-quality service and building long-term partnerships with our customers.