Head of Client Services / Customer Success

Join to apply for the Regional Service Operations Manager role at Freezing Point

Calling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs!

Operations

Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, and Café Tango! We are seeking a data-driven, confident, and creative manager to oversee our nationwide network of third-party service providers responsible for installing, repairing, and maintaining our machines. This is a new, individual-contributor role that involves building relationships, managing performance, and reporting on provider activity, with mentorship from senior leaders.

Build and maintain relationships with nationwide service providers, including sourcing, onboarding, training, and remediation or replacement.

Manage provider performance against SLA’s, including job completion, accuracy, and cost.

Partner with internal teams such as Customer Service, Logistics, and Customer Success to ensure seamless operations.

Oversee provider account prioritization and manage aging service requests.

Use provider relationships to resolve high-profile issues and balance cost with customer experience.

Coordinate regional efforts to prevent escalations and report on provider performance to senior leadership.

Maintain CRM and provider data systems.

Bachelor’s degree in business, supply chain management, or related field.

3+ years in operations vendor or partner management, preferably in the trade industry.

Proficiency in Microsoft Office, especially Excel and PowerPoint.

Strong relationship-building abilities.

Collaborative team player with good feedback and time management skills.

Detail-oriented and data-driven, with a passion for accuracy and efficiency.

Comprehensive benefits package including medical, dental, vision, life insurance, 401K with employer match, PTO, and holidays.

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