Plumber Residential Homes - HVAC

Service Plumber
Live Free Heating Cooling Electric was started in October of 2014 by Tyler & Peter Marston. Our mission is to provide a higher level of education of how systems function and work to the end user, combined with responsive service and excellent customer support. Tylers background as a lead installer for a very large company installing a multitude of different systems for various applications in residential homes is impressive. And Peters background of service and customer service skills after working for two very large companies (one in New Hampshire and one in Boston) became the basis of the idea to start a company where they could create an environment and culture that would really benefit residential homeowners in New Hampshire.
We're currently seeking skilled Plumbers to join our tight-knit team. As a Plumber on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From installing new plumbing systems to diagnosing and fixing issues and everything in between, you'll be at the forefront of delivering top-notch plumbing services that our customers can rely on.
Fully Stocked Warehouse: We ensure you have the tools and support you need to excel, with a fully stocked warehouse.
Clean Fully Stocked Truck: We provide a clean, fully stocked take home truck that’s ready for any job.
Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.
Training and Development Opportunities: We’re committed to your professional growth with training through our Service Professionals Academy and Resource Center!
Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.
As a Live Free Plumber your responsibilities will include:
Customer Satisfaction (this always comes first!): Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations.
Diagnosing and troubleshooting plumbing issues, recommending appropriate solutions and discussing options with customers. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
Timely response ensures customer comfort and builds trust.
Keeping track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
Upholding professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.