Head of Programme Management

Conduct detailed business process mapping and documentation, emphasizing automation opportunities and AI/agent-based enablement.

Translate business process insights into structured requirements, decision points, and inputs that support automation and AI-driven solutions.

Design and recommend optimized processes and workflows that improve efficiency, productivity, and customer and employee experiences.

Partner with cross-functional stakeholders to align on process changes and implement process improvement initiatives.

Facilitate stakeholder alignment and adoption of process improvements through effective communication and influence.

Monitor implemented solutions and recommend enhancements based on performance outcomes and business needs.

5+ years of experience in business process analysis, process improvement, or a related field.

Experience with process mapping, workflow analysis, and process modeling techniques.

Strong business process analysis and documentation skills.

Analytical thinking with the ability to evaluate complex workflows, data, and business needs.

Ability to translate business requirements into structured process designs, decision logic, and implementation recommendations.

Strong stakeholder management, communication, and influencing skills.

Experience managing multiple initiatives and priorities simultaneously.

Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Visio.

Consistently prioritizes safety and security of self, others, and personal data.

Possesses a high school diploma, GED, or high school equivalency.

Knowledge of process improvement methodologies such as Lean or Six Sigma.

Experience partnering with product, technology, and operations teams to implement process enhancements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.