Head of Client Support Services

Job Description Archbright is proud to be partnering with our member, Center for Dialog & Resolution, to find their Mediation Services Manager.

Center for Dialog & Resolution is seeking a Mediation Services Manager!

The Center for Dialog & Resolution (CDR) is an independent non-profit 501(c)(3) mediation service provider, training center, and consulting service in downtown Tacoma, Washington. They believe that collaboration and consensus building methods lead to lasting resolution of conflicts. Their trauma informed approach supports their commitment to improve equity, inclusion, and diversity in the community through their services. The foremost responsibility of this position is to manage the Mediation Services Program - plan program work, assign caseloads, supervise, and coordinate the activities of the program and volunteer mediators. Collaborates in the development of overall program goals, objectives, and policies of the program which includes a strong emphasis on relationship-building within the court and legal community. As a people-first organization, all staff are expected to maintain an inclusive, personable, welcoming, and professional climate for staff, volunteers, clients, and community by being a positive role model and a leader in the delivery of our services.
The ideal candidate will be an experienced manager who can hit the ground running and lead the with program confidence and compassion, oversees case progress with high quality service, shows superior communication skills with staff and in dialogue with judges and attorneys, and possesses exceptional judgment. Reports to the Associate Director, supervises two full-time staff and co-leads our volunteers with the Mediator Manager.
GED and 5+years’ Professional-level experience in case management and/or escalated customer service requests. Preferred Bachelor’s degree and preferred Certified Mediator or Current Mediator-in-Training or ability to obtain within 6 months of hire.
Demonstrated ability with participation in providing outreach or educational events, presentations, or trainings.
Demonstrated ability to provide quality customer service while maintaining a consistent, courteous, and professional demeanor with people experiencing conflict.
Proficient in database usage regarding correctly recording information, managing relationships, identifying trends, sorting, and retrieving data, and regularly checking data accuracy.
Experience in Microsoft Office 365 (Word, Excel, PowerPoint, SharePoint, OneNote, Teams, and Outlook). Advanced proficiency in using zoom functions for meeting and event management. Proficiency in common self-help IT issues and problem-solving.
Preferred experience working with or within court or legal systems.
Preferred familiarity with local community service organizations/resources.
CDR provides medical, dental, vision, basic coverage for life/AD&D, 2% employer retirement contributions, 15 PTO days off per year with 12 paid holidays, paid trainings, and more!
This is a full-time, non-exempt position with an hourly range of $28-34 an hour. This is an in-office position in downtown Tacoma, WA, with occasional evening and weekend work needed and has the opportunity for some hybrid work from home after 30 days.
Apply for this exciting opportunity online or send resume and cover letter to View email address on us.fitly.work.