Healthcare Advocate-Telecommute in [Remote]

Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

The Client Advocate is responsible for assisting clients’ employees with benefit plan questions and/or help with issue resolution. The CA serves as the direct point of contact for these employees and handles incoming phone calls and emails as needed. They will work under the direction of the Account Manager and collaboratively as part of an internal team.

Reviewing and resolving claims

Completing annual employee survey reports

Urgent Enrollments / Access to Care

Late Enrollments inclusive of Advocate asking for and receiving sign-off & approval from Client

ID cards (if online access available)

Proficiency with computer programs, specifically Microsoft Office and Excel

Ability to be flexible and adapt easily to change and a fast-paced environment

Education, Training and Experience

Bachelor’s Degree, required

In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state and local law (collectively, “protected characteristics”). Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. We comply with all criminal history inquiry laws in many states.