Dispatcher - Communications

The Ecoforce Coordinator – Dispatch & Scheduling plays a critical role in supporting daily operations by coordinating routes, managing communication with field teams, and ensuring efficient deployment of roving team members. This role is responsible for maintaining schedule accuracy, facilitating real-time adjustments, and delivering excellent internal and customer service.

This position requires strong organizational skills, proactive communication, and the ability to manage multiple moving parts in a fast-paced environment.

Key Responsibilities

Dispatch & Route Coordination

Plan, sequence, and dispatch daily service routes for Ecoforce and roving team members

Monitor route progress and proactively adjust schedules to maintain efficiency and service levels

Communicate route updates, delays, or changes clearly and promptly to drivers and field staff

Ensure compliance with DOT rules and company policies

Driver & Team Support

Check drivers in and out daily to ensure readiness, accountability, and successful route completion

Provide clear instructions, coaching, and real-time problem resolution to field teams

Serve as the primary point of contact for roving employees throughout the workday

Customer & Internal Communication

Answer incoming calls and provide first-level customer support

Address customer inquiries, concerns, and service requests with professionalism and urgency

Greet and assist incoming employees and visitors

Administrative & Operational Support

Maintain accurate scheduling records and dispatch documentation

Assist with reporting, data entry, and operational tracking

Support special projects and other administrative tasks as assigned

Collaborate with cross-functional teams to ensure seamless operations

Qualifications

Required

High school diploma or equivalent

Working knowledge of DOT rules and regulations

Strong organizational and multitasking abilities

Excellent communication skills (verbal and written)

Ability to work effectively in a fast-paced, team-oriented environment

Preferred

Minimum of 2 years of dispatch, logistics, or route coordination experience

What Success Looks Like in This Role

Routes are executed efficiently with minimal disruption

Drivers and roving team members feel supported, informed, and motivated

Customer inquiries are handled promptly and professionally

Scheduling accuracy and operational communication are consistently maintained

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