Patient Access Representative (Float)

Riverview Health Patient Access Representative (PAR) - Float

RiverView Health, a community owned, membership based non-profit organization, operates a 25 bed Critical Access Hospital, RiverView Recovery Center; a chemical dependency outpatient treatment program, RiverView Home Care and five primary care and specialty clinics in the hospitals service area.

River View Health has an opening for a full time (80 hours every 2 weeks) Patient Access Representative (Clinic Float). This position is based out of our Crookston Main Clinic, but this position will travel to any outreach clinic supporting our operations as needed.

Schedule: Full-Time (1.0 fte) - 80 hours per pay period Work schedule: Monday - Friday 8:00 am - 4:30pm

Pay Range: $21.16 - $29.63 (D.O.E - dependent upon experience)

Job Status: Non-Exempt/Hourly, benefitted position

Some of the job tasks:

• Answer phones and schedules patients for initial of follow-up appointments
• Greet and register patients while collecting and accurately entering all information required for visit.
• Supports quality by making updates and corrections to work queues
• Communicates clearly and effectively with patients and families, physicians, clinicians and insurance companies.
• Performs insurance verification either real time or manual verification for eligibility.
• Performs point of service, collection of co-pays and other patient liability.
• Obtains signatures for all necessary documents.
• Safeguards and reconciles all monies collected daily in compliance to cash handling policies and procedures.
• Provides support to multiple clinics as float representative

Required:

• Minimum two (2) years of customer service experience
• Ability to sit, stand or walk for long periods of time

Preferred:

• Experience in health care setting
• Proficiency with Microsoft Office
• 1+ years of experience in a Patient Access setting
• 1+ years of experience with an Electronic Medical Record such as Epic
• Basic knowledge of medical terminology and medical insurance

Competencies:

• Ensure accurate data entry for patient registration and scheduling
• Ability to work effectively in a team environment