Manager, Threat Protection Services

Position Overview The Manager, Threat Protection Services leads a team of Threat Strategy Managers (TSMs) across regions, ensuring customers maximize the value of their investment through proactive engagement that advances their email security programs. The role works closely with PCMS leadership to improve customer satisfaction, retention, and defend the Managed Threat Program, while developing team goals, providing coaching, and driving continuous improvement. Key Responsibilities Team Leadership & Talent Development: lead, mentor, and coach Threat Strategy Managers; hire, develop, and retain technical talent; assign MBOs aligned with corporate goals; provide daily tactical and strategic guidance; identify short‑term and long‑term goals. Customer Advocacy & Escalation Management: manage and monitor support interactions, serve as internal advocate for customers; respond to escalations; monitor satisfaction; provide get‑well plans for customers at risk of non‑renewal; manage health of customer portfolio. Strategic & Operational Oversight: develop and oversee comprehensive strategies to meet complex customer requirements; plan process improvement initiatives; develop innovative ways to leverage data; identify risks and challenges for multi‑service production changes; schedule time and manage competing priorities. Threat Intelligence & Technical Leadership: maintain deep understanding of evolving threat landscape; design and implement solutions to complex problems with minimum supervision; use independent judgment within broad parameters. Desired Qualifications 5+ years of leadership experience in information security. 6+ years of industry experience in client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineering with exposure to multiple technologies. Managed security or consultancy experience. Proven leadership ability motivating and inspiring teams. Relevant experience with Proofpoint products and understanding of threat protection (Gateway, TAP, TRAP). Background in security, especially around threat actor tactics, techniques, and procedures. Outstanding verbal and written communication skills. Ability to work in a team environment as well as independently. Deep understanding of email threat landscape (phishing, BEC, malware, credential theft). Familiarity with SIEM technologies and security event correlation. Experience with customer success platforms (e.g., Totango, Salesforce) for account health tracking. Industry certifications such as CISSP, CISM, CEH, or equivalent. Experience building and scaling service delivery teams in a high‑growth environment. Core Competencies Proactive, self‑starter driven by setting and achieving goals. Ability to interface with customers on both technical and non‑technical levels. Strategic thinking balanced with operational execution. Data‑driven decision making using customer metrics and KPIs. Ability to manage competing priorities across a large customer portfolio. Collaborative leadership style with cross‑functional influence. Legal Compliance Proofpoint is an equal opportunity employer. We hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability. #J-18808-Ljbffr Proofpoint