Product Lead, Support Experience
The Consulting Solutions
What you’ll do As a Product Lead for Support Experience, you will be devising strategy, developing product requirements, and driving execution for critical initiatives that create a world-class support experience for all of Stripe’s customers and users. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like. You’ll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe’s users and our user-facing support teams. Support is a high-visibility area at Stripe, and you’ll need to be comfortable orienting company leadership around your goals. Responsibilities Own and drive the product roadmap for the future of conversational AI and human support at Stripe Shape strategy, steer product requirements, and hold a high bar for the execution of high-impact initiatives that impact key segments and top customers Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively Build strong relationships with senior leaders across Operations to continually uplevel our human support functions Grow and coach a global team of PMs in building systems and platforms for conversational and human agents Minimum requirements Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new 3+ years of managing product managers 8+ years as a product manager Deep user empathy and a high bar for user experience Experience developing a multi-year vision, strategy and roadmap for large scale products Experience hiring, managing, and building high-performing customer-focused Product Management teams in multiple continents Experience leading cross-team initiatives from ideation to execution Technical expertise: You’ve led technical products and/or have a background in computer science (or similar) Strong written and verbal communication skills #J-18808-Ljbffr The Consulting Solutions
- The Consulting Solutions is seeking a Product Lead for Support Experience in Seattle, Washington. You will be responsible for devising strategies and product requirements, driving execution for initiatives that enhance the support experience for Stripe’s customers. As a...Suggested
- Stripe is looking for a Product Lead for their Support Experience team in Seattle, United States. You will lead strategies and product requirements to enhance user support for Stripe's customers. The ideal candidate will have over 8 years in product management, focusing...Suggested
$173k - $242.5k
Expedia, Inc. is looking for a Sr Product Manager for the Agent Voice Experience in Seattle. This role focuses on building AI-powered and personalized voice experiences for customer service while managing a complex ecosystem. The ideal candidate will have extensive experience...Suggested- Product Lead, Agent Platform — Authoring & Application Experience Location: Seattle / Hybrid (remote optional) Travel Requirement: International travel to India required quarterly or as-needed AI Foundry is an AI building and consulting business working with some of...SuggestedLive inRemote workShift work
$224k - $313.5k
Expedia, Inc. is seeking a strategic leader for Business to Agent product management in Seattle. This role focuses on crafting tailored... ...effectively. The ideal candidate will bring over 10 years of experience in product management while demonstrating strong executive...Suggested$135k - $202.4k
Stripe is hiring an experienced accountant in Seattle to support revenue and cost accounting for products developed by their Bridge subsidiary. The ideal... ...have over 7 years in public accounting or industry experience, with expertise in US GAAP and cryptocurrencies, including...- Terrakotta seeks a detail-oriented Associate Product Manager to join their Seattle team. In this role, you'll support customer onboarding, manage product quality, and... ...in Computer Science and 0-3 years of relevant experience. You will work directly with customers and...
$10 per hour
Senior Product Manager, Client Experience Bellevue, Washington, United States; San Francisco, California, United States About Flexport: At Flexport... ...goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission...$121.4k - $237.36k
...Considering Your Role This role leads the delivery and scale‑up of... ...teams while operating at the product and program level. You... ...programs. Your Skills + Experience You bring strong AI... ...You are able to identify and support AI‑enabled opportunities that...Permanent employmentFull timeLocal area- Fresh Consulting is looking for a Senior Product Owner in Bellevue, Washington. This role entails defining product strategy, maintaining... ...multiple teams. Suitable candidates will have over 7 years of experience in product management in a consulting environment and will be...
- ...Specialty UW Effectiveness team. This role involves managing data-supported underwriting solutions to drive profitable growth. Candidates... ...s degree or equivalent, with a minimum of 6 years of relevant experience, particularly in project management and data analysis. The...
$220k - $330k
...in the stone-age. Connect is Stripe's leading product for marketplaces, on-demand services,... ...managers, 10+ years as a product manager Experience leading cross-team initiatives from... ...collaboration and learning from each other, while supporting flexibility about how to do this in a...Full timeWork at officeLocal areaRemote workWork from homeRelocationFlexible hours- Role Overview The Security Product Lead - Product Security & AI Security is responsible for... ...aligned to enterprise risk priorities, supported by a clear roadmap, measured through defined... ..., or related discipline. 7+ years of experience in cybersecurity, risk management, or...Remote work
- ...Scientific is seeking an experienced EH&S Product Compliance Manager in Seattle,... ...environmental and chemical regulations, as well as experience in product development and regulatory... ...managing supplier compliance programs, supporting regulatory submissions, and integrating...
- A leading data and marketing firm is looking for an Industry Strategist in Seattle to support sales efforts with in-depth product knowledge. Key responsibilities include collaborating with cross... ...will have over 5 years of experience managing data, expertise in identity...
- ...shaping the future of AI and making an impact that matters. Lead AI Innovation as a Product Lead at Hubnest! Hubnest is a trailblazer in AI product... ...Computer Science, Engineering, or related field. Proven experience in AI product management. Track record of successful...
$156k - $210k
...transport. Responsibilities Drive product definition and roadmap... ...and pressure vessel products Lead technical activities related... ...technical execution plans with support from engineering and... ...technical field (or equivalent experience) 10+ years of experience in...Full timeContract workWork at officeFlexible hours$156k - $210k
...hybrid schedule. Role Summary Agile is seeking an experienced Product Lead to support the development and execution of monopropellant rocket... ...in Engineering or related technical field (or equivalent experience) 10+ years of experience in aerospace or related technical...Full timeContract workWork at officeFlexible hours$191k - $297k
Nordstrom is seeking a Senior Manager of Product Management in Seattle, WA to lead the product strategy and development for returns processing. You will... ...candidate has over 8 years of product management experience, including managing teams, and a deep understanding of...- F5 is looking for a Senior Product and Innovation Communications Manager to enhance their external communications focusing on security... ...teams. The ideal candidate will possess 8-12+ years of experience, translate complex technical matters into clear narratives, and...
$174.4k - $261.6k
F5 Networks, Inc. is seeking a Senior Product and Innovation Communications Manager to shape and drive communications for key security... ...candidate will possess strong writing skills and significant experience in cybersecurity, able to translate complex topics into...$171k - $235.2k
A leading data and AI company is seeking an experienced Product Manager for its AI platform. The role involves owning the product roadmap, driving strategy for... ...solutions. Candidates should have over 5 years of experience in product management, a strong technical background...- Agile Space Industries is seeking a Senior Product Engineer for a critical role focused on product definition and roadmap planning for... ...and coordination skills, and at least 10 years of aerospace experience. The ideal candidate will be involved in driving product strategy...
- Expedia, Inc. is looking for a Product Manager III for their GenAI and Machine Learning Platform team in Seattle. This role involves... ...ideal candidate will have over 5 years of product management experience, strong analytical skills, and familiarity with GenAI and machine...
- ...its brand advertising business. This role includes defining the product roadmap and partnering with various teams to ensure successful advertising solutions. Ideal candidates will have extensive experience in digital advertising, brand marketing, and product management....
$220k - $330k
Stripe is seeking a Product Lead for the Connect team in Seattle, focusing on strategic product management for modern marketplaces and... ...of initiatives. The role requires extensive product manager experience, strong communication skills, and user empathy. Candidates will...Remote job- A forward-thinking AI company is seeking a visionary Product Lead to drive their AI solutions. In this role, you will develop product vision... ...should have a Bachelor's degree in Computer Science, proven experience in AI product management, and a passion for pioneering...
- LendingTree, LLC is seeking a Growth Product leader based in Denver, CO to scale SMS into... ...growth capability. The Senior Manager will lead efforts in product ownership, technical... ...role requires strong analytical skills, experience with A/B testing, and the ability to work...
$156k - $210k
Agile Space Industries in Seattle is seeking an experienced Product Lead to oversee the development of pressure vessel products. The role requires significant experience in aerospace engineering and knowledge of spacecraft systems. As a Product Lead, you will define product...- ...Services is seeking a seasoned professional to lead BizOps execution in Bellevue, WA. The role requires extensive experience in program management, aligning business needs... ...live. Candidates should have strong skills in product management and vendor management, along with a...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Product Lead, Support Experience. Be the first to apply!
