RETAIL FOOD SERVICE MANAGER

Retail Manager

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafs to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation's largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare's Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

As the Retail Manager, you will oversee the successful operation of retail and cafeteria services within Food & Nutrition Services, reporting directly to the Director of Dining Services. In this role, you will manage three retail locations with a total annual volume of $8.9 million.

Key Responsibilities

• Plan and oversee special events and functions
• Maintain cash controls, payroll records, and assist with hiring and training hourly team members
• Drive customer satisfaction and positive public relations through efficient and safe operations
• Lead staff to deliver retail services that align with company policies and presentation standards
• Train team members on customer service, portion control, cashiering, and food safety/sanitation practices
• Complete all required daily, weekly, and monthly reports in accordance with company timelines and standards
• Communicate effectively with team members, patients, and families
• Implement and enforce cash handling procedures to prevent loss or theft

Preferred Qualifications

• Bachelor's degree in Food Service Management, Hospitality, or related field preferred; or Associate degree with 3+ years of relevant experience
• 13 years of retail foodservice management experience (based on education/training)
• Strong knowledge of foodservice operations, including quality, production, sanitation, cost control, marketing, and presentation
• Experience with P&L accountability and contract-managed services preferred
• Background in cash-handling retail environments
• Retail marketing experience highly desirable
• Proven leadership, coaching, and team development skills
• Strong written and verbal communication abilities
• Ability to effectively interact with all levels of the organization
• Working knowledge of financial, budgeting, and accounting practices
• Proficiency in Microsoft Office and general computer applications

Associates at Morrison Healthcare are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.